Bibis kitchen — Restaurant in Unguja

I had a very disappointing experience at Bibi’s Kitchen. I arrived at 9:30 p.m. to have dinner and waited until 10:20 p.m., but my food never arrived. The waitresses on duty, Grace and her colleague, were not attentive at all. Every time I asked about my order, they just told me “please wait” without any explanation. Even when I showed frustration, they didn’t seem to care.

I ended up waiting for more than 50 minutes with no food, so I decided to leave and find dinner elsewhere. No one apologized or tried to explain the delay. If they had told me earlier that they couldn’t prepare the meal on time, I wouldn’t have wasted my evening.

What made things worse was the presence of a bouncer inside the restaurant who stood on my right shoulder as someone wants to starb me. I’m not sure what his role is there, but it felt intimidating. A restaurant should be a place of peace and comfort, not somewhere customers feel uneasy or threatened.

Overall, it was a disappointing experience — not a place I would recommend for anyone looking for good service and a...

So we decided to try this restaurant after seeing the great reviews, we had high expectations. Once we get there the staff are welcoming, but once the food arrived, our faces dropped. Nothing looks like the pictures here. We ordered sea food platter which came with 1 prawn.1 calamar piece.1 some sort of fish and a huge amount of fries that look like THIS. We also ordered the spaghetti with prawns which once again, looks nothing like the picture here. The only good thing was the pineapple juice which was excellent. We talked to the manager and informed him about our complain and everything, he said he was sorry but no service recovery however. We work in customer service so we expect at least some compensation for the poor service. Anyway , i don’t know if they had a bad day, but we definitely do not...

The food is mediocre, but the service is horrible. I came here three times. The first time, they argued with me over the price of a simple item (maharage / ugali) that they raised to 10,000 tsh. They complained when I cancelled the order and said I just need to try it. And I cannot find a lower price at a nice restaurant. The second time, I walked in and noticed they actually have maharage / chapati on the menu kwa 5,000 tsh. I ordered it but nobody took my order to the kitchen. And they started to get angry at me for sitting here. The people are very angry and impatient. They will yell at you. Third time they told me there is none...