Restaurant Heaven — Restaurant in Alanya

I've been to Heaven twice, and the first experience was great. Yes, there were a number of issues, but it was their first week so we chalked it down to that.

However, this second experience, 6-weeks later, was very disappointing.

The QR-code ONLY menu is a poor decision. Why don't you have any printed menus at all? It's a gimmick and it makes ordering food a nightmare. The WiFi is slow, so it took us each about 5 minutes to load the full menu.

I had the Tom Yum last time and it was about 8 euros. Worth every penny! This time...it was 15 euros and it was terrible. You've doubled the price and halved the quality in a matter of weeks.

My meal had: 2 prawns. 2 small muscles 1 small scallop 1 mushroom 3 tiny cherry tomatoes The rest was water and lemongrass.

I've eaten out in restaurants in Turkey dozens of times and I have never left a restaurant hungry until tonight.

Then, it took us about 5 minutes to try and order x 2 gin and tonics, 1 vodka coke, and a beer. The staff, as lovely as they are, had no idea what we wanted or how to help us. There was so much confusion.

Nobody asked us "how our meal was" because the Tom Yum arrived 20-minutes before everyone else's food. We were finished eating by the time everyone else's turned up. How can you be so quiet and deliver the food so far apart? You need to work on that!

Additionally, every other restaurant we have been to in Alanya are falling over you with customer service. Popcorn, fruit, complimentary bread, extra drinks. In this restaurant, you receive none of that. We weren't even asked if we'd like deserts after we'd finished eating.

Then, when we left the restaurant - nobody said goodbye or escorted us out. Not even a wave.

I walked past two of your staff on two separate occasions tonight and smiled at them - they looked me in the eye and looked away. No big issue, but as someone who worked as a waiter for 10-years, it just feels lazy and unnecessary to me. A little common decency goes a long was in hospitality.

Honestly, for a restaurant that is as expensive and lavish as yours when compared to the rest of Alanya - you have A LOT of work to do. Having a beautiful location isn't enough - you must offer a standard of service that matches the beautiful setting, believe me. Your survival as a business in such a competitive market depends on it.

Again, the location is great, the view is amazing, the restaurant itself is clean, but everything else is far below the standard I have come to expect in restaurants in Turkey.

You have so much potential and I wish you every success. I just had to be entirely honest and share, what I hope is constructive feedback!

And please do not punish your staff. Train them.

Thank you...

EDIT: MANY FAKE REVIEWS. LOOK AT THE BAD FEEDBACK AND DECIDE FOR YOURSELF.

Terrible. Very disappointed after making the long journey out to visit. Menu was incredibly overpriced for bland food, small portions and poor service. Nice views though.

Waited about 25 minutes before our orders were taken and nearly an hour before any drinks were served.

The restaurant wasn’t particularly busy - the waiter was just inefficient, not very attentive and seemed to struggle prioritising tasks.

When the dishes eventually arrived, one of them was wrong. The waiter’s response was 🤷‍♂️ “It’s gonna be another 15-20 minutes wait.” We decided to eat it anyway as it was getting late.

When it came to the bill, they initially tried to charge us the full price of the (wrong) dish that they served which was more expensive than what we had ordered. Thankfully when they returned with the bill they had removed it as a gesture of good will.

Honestly, I don’t feel compelled to write reviews at all (this is my first), but this establishment really was an exception - our experience...

We had high expectations for this restaurant given the previous reviews and high rating of 4.7, however this place doesn’t deserve more than 3 stars. Besides the incredible views of the sea and cliffs, the food and service were below average. Several items on the menu were unavailable (rack of lamb and shrimp) even though we came on a Sunday evening (Mother’s Day holiday) at 4pm! The mojito drinks were so bad and artificial that they were undrinkable. The eggplant salad and Georgia Adjarian Khachapuri were tasty and worth ordering, the other items were very bland (ossobuka, beef stroganoff and eel sushi). Overall, I would not recommend this place unless you want to go for the views and take in some...