I recently visited this specific Baskin Robbins store and had an incredibly disappointing experience due to the behavior of one of the service staff members. I had asked my kids to order their ice cream, but when it seemed to be taking longer than expected, I went inside to check on them.
As I stood by the counter, I noticed the staff member was preparing an order. I waited patiently for a few minutes, but he didn't even acknowledge my presence. After a couple more minutes of being intentionally ignored, I politely asked if he was working on a big order. His response was shockingly rude and disrespectful: "Can't you see I'm doing something?"
What followed was a rough conversation where he continued to display a terrible attitude. It's clear that this individual does not belong in the service industry. Serving a single item should not be a reason for such behavior, and his complete lack of respect for customers is unacceptable.
To make matters worse, I also witnessed this staff arguing with a delivery rider who was waiting for his order. He deliverately belittled the rider and delayed his order which was entirely uncalled for.
I don't make accusations lightly, but this experience was beyond frustrating and disappointing. If i could give a negative star, i would done so. Baskin Robbins, please address this issue. Customers deserve...
ย ย ย Read moreI had a frustrating experience at Baskin-Robbins due to the staff. They seemed untrained and unhelpful, making the ordering process confusing and lengthy. When I asked about flavors, the employee appeared disinterested and offered little assistance. To top it off, my order was incorrect, and I had to wait even longer for it to be fixed. Overall, the lack of professionalism and customer service really ruined my visit. I expected better from a...
ย ย ย Read moreThe tall guy has very bad attitude and he even raise his voice to my wife and yell and point finger to the noon delivery guy and said that i will punch you if you comeback here, he even went out the counter to provoke the delivery guy, very...
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