Baskin Robbins — Restaurant in Dubai

This review is about Baskin Robbins at Town square as it not listed on Google maps. This about the quality of training given to one of their members Kashif which happened around 4:30 PM on 31 May 2024. This issue was about the standard 31% discount that give on ever 31st day of the month. Now ever location have been to the staff is knowledgable.

Not here, this staff Kashif not only he has audacity to tell me it doesnt exist but informs but I am wasting his time. long story after a solid 30 min he gives the discount after call a few people not even apologizing for his mistake on top that he didnt flavours I told him in quantity need ( It was a gallon of ice cream)

Kashif of Baskin Robbin Town square get some training and basic...

I called the call center twice to ask if they had a specific cake in one of their locations, first call the woman said she’d call me back. 20+ minutes later I called again and the guy apologized and said he’d WhatsApp me about if they had the cake and guess what now 40+ minutes later nothing. I’d give 0...

Why very less staff what he will see dinnig customer online orders or Bill management should have have to provide minimum 2 person but 1 is not good for him and other customers or online customer Baskin Robbins management should have to think...