Katrina Sweets and Confectionery (Coffee and Cakes) - Noor 3 — Restaurant in Dubai

Very disappointing experience with their cake ordering service. I confirmed my order twice via WhatsApp, providing all the necessary details about the design and flavor. Despite this, the person handling the order failed to proceed and later blamed me, using the excuse that I didn’t confirm delivery or pickup—even though I clearly said I would get back to her. Even if there was a delay on my end, she could have called to double-check, but instead chose to ignore the order entirely and cancel it without informing me.

if I didn’t call on the day of the event to follow up, I wouldn’t have even known the cake was canceled. She said they cannot do it, even though I found out hours before the event. Her poor communication and lack of professionalism ruined my event due to not having a cake. I also hold the management responsible—it’s clear she hasn’t been trained properly in customer service, order follow-ups, or...

Five times my husband came at 8 AM to get a coffee before work, and all five times the café was closed—at 8:00, 8:10, and even 8:20.

One time, he waited until 8:10 and was finally let in, but none of the equipment was working. They told him to wait 5–10 minutes. After 10 minutes, they said it would take another 10 minutes—meaning they had lied the first time. In the end, he never got his coffee and was late for work.

If your posted hours say 8:00 AM, then the café should be open at 8:00 AM sharp! And if you claim to serve coffee from 8 AM, I should be able to get my coffee at 8:00, not 8:20 or 8:30!

The staff is consistently late, and it’s unclear what the owner is doing about it. It’s really disappointing to see a place that once brought joy now causing so much...

Worst online order experience, left me hanging completely to my luck on my kid’s birthday cancelling my order exactly at the date and time of delivery even my order was placed more than 24 hrs in advance to avoid any disappointing surprises. No care whatsoever to even give me a call to let me know they had any issue to fulfill my order and only decided to cancel even payment was taken since the time the order was placed. Refund will of course take up to 10 business days because of card payment. Shame on you Katrina cakes! First and last time I even try placing an order with you. Definitively your business has become soooo commercial that you have no care about your...