McDonald's — Restaurant in Dubai

This is the worst macdonalds branch ever , im saying this from a experience more than one year im ordering from here but these latest months they are being the worst , firt of all i always order drive throught fries well done i dont eat it normal i prefer ut to be hot and well done , last month i ordered fries well done and vanilla cup icecream they told me to park ,i parked then what happened was really miserable the staff kept my icecream with the fries inside in a one bag and i was waiting for my food in the parking for more than 10 minutes , i opened the bag i found the icecream is already melted down , I returned tp exchange my ice cream and i gave them advice about that , second time and the third time i ordered fries well done only they kept giving fries not well done , the second time i informed in the third time i have talked to the manager but he didnt give me any response he called me and told me after i complained to him about what happed he said : i think this is the wrong number 🙂 , the last time it was last week i ordered fries well done the staff her name was neraasha , she told me please go park there i told i will be waiting here i can’t break the rules of the road she kept insisting me to park there and arguing with me in really bad way like she is commending me , i told her i wont move from here she replied to me : then i will give you normal fries , i didnt reply , i took my order and i told her where is the manager i want to talk to him , i told the manager about her attitude actually it turns out he was (defending her) for her action which was completely rude and unprofessional, i went to my work i found out she did what said she gave a normal fries not well done!!!!!! I called the number that was in the bill and i asked for the store manager for all dubai they didnt even give me the number they kept saying they are apologizing but i wont accept this until i talk to the manager of all stores in dubai because what happened was really rude to me im really disappointed how she did what she said,this branch specifically has no respect to the customer they only care about the timer without fulfilling the needs of the customer, what will happen if you gave the customer a little respect? The worst store in all dubai from all points , now what im asking i need to contact with the manager of all dubai stores and do a formal complaint about this staff because everyone in the patrol station saw me and i was embarrassed...

Review for McDonald's, DubaiOverview: McDonald's is a global fast-food chain with a strong presence in Dubai, known for its consistent quality, diverse menu, and quick service. It caters to a wide audience, offering a variety of meals suitable for different tastes and dietary preferences.Menu: McDonald's in Dubai offers a diverse menu, including:Burgers and Sandwiches: Classic options like the Big Mac, McChicken, and cheeseburgers, along with region-specific items such as the McArabia.Breakfast Items: Options include Egg McMuffins, hash browns, pancakes, and more.Sides and Snacks: Fries, chicken nuggets, mozzarella sticks, and salads.Beverages: Soft drinks, coffee, tea, milkshakes, and McFlurries.Desserts: Ice cream, pies, and cookies.Pricing: McDonald's offers reasonably priced meals, making it accessible to a wide range of customers. There are also value meals and promotional offers that provide good deals.Customer Service: Customer service at McDonald's in Dubai is generally efficient and friendly. The staff is well-trained, and orders are typically processed quickly, ensuring minimal wait times even during busy hours.Dining Experience: The dining experience at McDonald's is consistent with what one would expect from the brand globally. The restaurants are clean, well-maintained, and family-friendly. Many locations offer modern amenities such as free Wi-Fi, self-service kiosks, and children's play areas.Locations: McDonald's has numerous branches across Dubai, conveniently located in malls, commercial areas, and standalone outlets. Some popular locations include:Mall of the EmiratesThe Dubai MallDubai MarinaDubai International AirportPros:Wide variety of menu optionsConsistent quality and tasteQuick and efficient serviceClean and well-maintained dining areasMultiple convenient locationsCons:Can be crowded during peak hoursLimited healthy food optionsMenu can be repetitive for frequent customersConclusion: McDonald's in Dubai offers a reliable and convenient dining option for those looking for quick and tasty meals. With its wide variety of menu items, consistent quality, and efficient service, McDonald's remains a popular choice for both residents and tourists. Despite occasional crowds and limited healthy options, the overall experience at McDonald's is positive and aligns well with the brand's...

This is the worst branch so far visited in UaE. They charged me for the food that they didn’t serve. I had ordered and paid for breakfast online and reached the branch post 11am and they said the breakfast is over.

As the order was processed (10.53am) before 11am so they should have kept the order ready for collection. But this was not the case

Further the employee Sita told me to call the customer care and take refund. Now there is new story here, the customer care is saying that they cannot refund the amount as per the stores.

So in short, the branch doesn’t want to serve you food and also don’t want to refund you for the service they didn’t deliver. Clear cheat and fraud..

The Store Manager Diego was also of no help as all are just behind taking customer money and not serving them.

All complaints to them customer service team is in vain as it looks stores are having more authority than them.. frustrated experience with such an international brand..

I want McDonalds management to take action on such behavior.

I can me messaged here for further details. Date of...