Costa Coffee — Restaurant in Babergh

Dreadful and wont be returning even if it is convenient after shopping. I asked for one of the seasonal drinks to be iced and was told that they cant. Despite a big advert behind them for customising your drinks, of which the first line said 'ask for your favourite coffee over ice'. The woman who initially served me had to check this with the person making the drinks and then decided she would move on to another job rather than continuing to serve me. So another server took over my order. Waited far too long really for two drinks considering there wasn't anyone ahead of me. Then one of the drinks was wrong but by that point i just wanted to leave so took what they had made. And they were both lukewarm. Cant even blame it on them being busy as there were four staff members and one was stood there looking aimless...

I placed an order with Uber eats for 4 items, a drink, piece of cake, hot toastie and a tiffin and when I received my order the toastie and piece of cake wasn’t in the bag like how can you mess up such a simple order, like how can you forget to put the sandwich that you just toasted into the bag, you only put 2 out of the 4 items into the bag, to order a meal and I don’t even get the main thing is crazy and now I don’t get my lunch to eat I only have a drink and a tiffin, to whoever made this mistake please be more careful because you might think your job ain’t that important but you can make or ruin people’s day and let me say you have ruined mine, the one nice thing I finally talked myself into doing for myself...

Shocking!

Staff member who served me was petulant and rude.

I ordered a seasonal drink which ought to have come with chocolate sauce and sprinkles. The drink I ordered was featured above her head. I asked if I had the right drink and if it could be corrected.

She said no because the sauce was already 'inside' the drink. I pointed out the drink featured had chocolate sauce and sprinkles on the cream. She said rudely " Well I can put some on it if ya want."

She then added some sauce but no sprinkles... pouting throughout and then bitching to her colleague as I...