The Gun Pub — Restaurant in Basildon

So I had my mum's wake here earlier today. I booked the newly refurbished 'Jasmine Lounge' at a cost of £300. In addition, the 'per person' buffet was £10.95 - so in total, it cost me over £800.

As mentioned, the room has recently been refurbished, but I would say it's not quite 100% finished. A couple of the tablecloths were a bit grubby look and one had a burn mark in it. We paid for 48 people (the room is meant to hold 60), but there were only 4 tables with 8 chairs on each, so I had to ask them to put out another table and more chairs for everyone.

The food was plentiful, and very beige - lots of typical buffet food - pork pies, spring rolls, chicken nuggets etc. a selection of sandwiches and a couple of large cakes.

Towards the end of the afternoon, there was still a few sandwiches etc leftover, so I asked the lady if she had any takeaway boxes, and she gave me around 6, however they were quite small. So my dad went and asked for a few more......I was utterly gobsmacked when the chap behind the bar said I'd have to pay for them!

OK, they were 10p each, so 40p in total - hardly gonna break the bank, but I was just genuinely amazed and shocked they want to charge me for them, especially as we had probably spent over £1,000 if you included the bar tab!

I know its only 40p, but the attitude of the guy was not good, and it was already an emotional day, and this just annoyed me even more - if my dad hadn't been there, I would have asked to speak with the manager about it!

40p - I still can't believe they made me...

I have been in the gun pub a few times now for Sunday lunch without problem but today was a very different story, Me and my partner are getting married in June and wanted to hire the hall at the gun pub I was told after I had finished my lunch the manager would be over to talk to us prior to the week before I had already had a chat with the manager about our interest in the hall,, after speaking with the up most rude manager today I was told she would have to say no to us hiring the hall but would not give us a explanation I can only assume it's because we are from a travelling back ground but she was very quick to take our 150 pound food bill today I would never ever go back to this pub with such a rude nasty manager that we dealt with today stay clear,!!!!! PRIOR TO THIS REVIEW I WROTE MY CHILDREN ARE AT A AGE WHERE THEY DO NOT RUN AROUND OR UPSET ANYBODY AND NOT ONE MEMBER OF STAFF HAVE EVER APPROACHED US AND ASKED US TO KEEP OUR CHILDREN AT THE TABLE I THINK U HAVE US MIXED UP WITH SOMEBODY ELSE U EMBARRASSED ME AT THE BAR IN FRONT OF A FEW PEOPLE TELLING ME U WOULD NOT TAKE OUR BOOKING AND REFUSED A REASON WHY THEN WALKING OFF VERY RUDE U PURPOSELY WAITED FOR US TO SPEND A GOOD AMOUNT OF MONEY TO THEN TELL US U WOULD NOT EXCEPT US SO WE ARE GOOD ENOUGH TO EAT AT UR PUB BUT NOT GOOD ENOUGH TO HOLD OUR PARTY MAYBE ITS BECAUSE U WOULDNT WANT A LOAD OF TRAVELLERS IN UR PUB BUT THANK U FOR UR COMPLETE LIES ON THIS REVIEW UR MANGER SKILLS ARE...

Wake:- Having leased the larger of the two funtion rooms, my family and I were very disappointed, when a young member of the waiting staff approached our table and uttered the words “just to let you know, you have 10 minutes before you have to leave". When I questioned this and asked if there was another party arriving, and also that I had just paid £350 for the room hire, the young girl replied with: “We have been around three times, and no one has placed any further drink orders", followed by the phrase: “you get me?!”.

I was flabbergasted, as not only were many mourners still drinking, my own father who had just buried his wife (my mother), was himself, still eating.

What kind of establishment behaves like this, and trains their waiting staff this way?

Added to this, cutlery and serviettes were not forthcoming, and when asking for condiments, they were heavy handedly dropped in front of my our plates.

Whilst I appreciate these are difficult times for many people, I am still very disappointed with the service, and very upset by the inexperienced young members of staff working there. No compassion was forthcoming at all.

Having suggested The Gun for my mother’s wake, I've will never recommend this pub for any...