The Red Lion — Restaurant in Bath

My friend and I have just left the redlion. While there we ordered food the people next to us ordered food also. A young man brought a pot of onion rings to us 20 minutes later, as onion rings are on our order we accepted them, 10 minutes later I approached the bar, asking for the rest of our order, lady said it comes out seperatly, I told her onions ring come out ontop the burger as a stack. She checked and said we were given the people next to us there onion rings. So next minute the people next to us there burgers came out,then 5 minutes later our food came out with a few onion rings ontop of the burger, the member of staff told us to take the onion rings of our burger and give to the people next to us because they are not able to touch them!!, I put the 3 onion rings back in the pot.gave them to the other table.(if that was me receiving onion rings in that way i would not of accepted them)I told staff member that it was neither of our mistake and that they needed to reorder the onion rings for people next to us. 20 minutes later after I had again approached staff asking where the onion rings were they came out, no apology. I spoke to the people next to me who were very young and shy and said that the service and hospitality was non existent and if i was them i would put in a complaint. No one had apologised, all staff were behind the bar, no one came and checked on us. We got chatting to a guy who told me he is kitchen manager but it is his day off, straight away he told staff to give us free drinks. My friend and I had to leave so declined but the gentleman bless him was so apologetic. Thank you Simon, it is a shame the other staff there did not have your sence of proffesinalism or...

Ordered food at 12:58 no hardly no one in the pub, checked how long food would take as had an appointment at 2pm told 25 mins at 1:31 chased food was told ots on its way chased again at 1:36 was told it was being plated as said I would need to cancel & was told no, ot came out at 1:41 great 4 minutes to wat our meal. Left 3/4's & the 4 people that came in with us & ordered same time where still waiting when we left at 1:46. Funniest 25 minutes I had seen & were not hel0ful in trying to sort the issue

Well had reply, if I had been told it was going to 45 minutes I would not have ordered I am not the silly & don't have money to waste on a meal we wouldn't have had time to eat. Also we ordered on the app so you didnt serve us as you advised in yiur reply or told us the time. It was only when i first chased you told me it was a standard 25 minutes. If someone asked to cancel & gives the reason why then surely you should have said OK let's see what we can do for you & not just say we are plating up (after being told this twice) & look away. You were not that busy. There was a table of 4 people who came in the same time as us, who also mentioned to my husband how slow you were in serving food, a couple next to us who's order you didn't have so where given someone else to ear, 2 guys sat drinking at the table to our left, & 3 ladies came in had a drink & left so how is that busy? I do not like being told I am a liarer which it what appears to be the case that you are...

Disgusting and discriminatory. Avoid. Would give 0 stars if possible.

I was here as part of a wheelchair basketball team Christmas meal. It was booked in advance and they knew the majority of us would be in chairs on the day with only a handful of able bodied people there. When we arrived, there was a lot of confusion on the table. It seems that another party was seated at our table and there was no other suitable place for us to sit. There was also mention of the toilets being unsuitable. After around 20mins of the coach trying to sort the situation he came back saying that we had to leave. This was awful and highly discriminatory practise. They knew our needs, arrival time and party size far in advance and yet they still blocked us out. We were crowded around the bar blocking up the building with all our chairs whilst the situation was attempted to be resolved. In the end we went back to the leisure centre and ordered food in as this was the only "accessible" food location for miles.

Other people in the building at the time were so shocked at our treatment that we heard them talking about how awful it was as we were leaving and several told us that they will also be posting a scathing review over the next few days, so expect a lot more of these to pop up over the next month. We are all disgusted and telling everyone we know to avoid at all costs. They do not...