30-day aged meat from Britain and Ireland is served to your liking at this relaxed steak chain.
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Sadly( and I donât say this lightly) our visit today was disappointing. We chose Miller and Carter over a regular pub grub meal because we have visited on several occasions and the experience was positive. On arrival we were greeted with a great front of house staff member( lovely warm welcome) We were seated and then told a staff member would be overâŚ. He did come over and was pleasant . We ordered from the festival menu ( 2 course) for an additional ÂŁ5 you could have a glass of Presseco. We asked for water too⌠we waited⌠and waited. The Presseco arrived in dirty glasses( I should have taken a photo!) they had lip stick and I mean heavy lip stick! It was so obvious!!! We kindly asked for them to be changed. Of course the waiter was polite and apologetic. We waited⌠and waited. The water came⌠we waited and waited⌠then the Presseco arrived( there was more in one glass than the other and it was pretty flat ) The waiter had highlighted he was new. We are patient and understanding so did not want to make him feel uncomfortable. The side order of lettuce came ⌠it sat there for at least 15 mins before the mains rather than all together. Can I point out at this time we had been sitting for a good while. The meal was lovely! Good presentation! And tasted great. Following the meal we ordered the dessert⌠we were bought menus and choose a cheese cake and the pears. Then the waiter ( bless him) had to go away⌠come back and we couldnât have the cheese cake because it wasnât on the festival menu ( we choose another one.. he wasnât to know ) We waitedâŚ. We waitedâŚ. The dessert came well after we would have expected, the spoons were wet!!!! And dirty⌠we cleaned then ! A waitress came to deliver this and said thereâs been a mix up and it related to the new staff member ( we felt this wasnât really the most professional thing to do, putting blame on a colleague ) we explained that the new staff member actually had been really good! An all round apology could have been acceptable at this stage. Desserts were really nice!! Tasty⌠well presented! The waitress informed because of the issues experienced the manager would take something off the bill which we agreed we would be happy to accept this gesture. Then the bill cameâŚ. They had taken off the 2 drinks but charged the full price for the meals. We raised this with the waitress ⌠she went awayâŚ. We waited⌠then she came back saying she tried explaining to the manager however she wasnât able to understand so the manager would be over. The manager came( I had popped to the ladies) she said to my partnerâ you wanted to see meâ this was not correctâŚ. Anyway he didnât say anything but they proceeded to sort the bill correctly.( with the waitress who did apologise profusely) We left ⌠now this is not about the money, this is about the experience having been spoilt. We are not complainers but to serve dirty glasses! And cutlery doesnât make us feel valued as a customer. All this takes is 2 seconds to check before pouring a drink or taking cutlery. Sadly this questions as to whether we would return. Thank you for reading this I have attempted to balance the review to try and offer as constructive criticism and more than happy to discuss my experience further if you...
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Last year we came and had 2* meal on a Sunday in April and had several issues. We werenât planning on coming again because weâve had a few issues when we do come, but we were given a gift card and a voucher so we thought weâd give it one more go.
The good bits! :
One waitress came and gave my 11 month old toys to play with to cheer her up after she accidentally bumped her head in the table. It was lovely, thank you.
My Fillet Mignon was cooked perfectly and was very nice!
The atmosphere was nice as we had a lovely lady and her friends on the table next to us who was fantastic with our baby.
The bad bits:
I asked for alcohol free cider and was given regular, I only noticed after I tried it and thought âthat tastes amazing for alcohol free⌠oh wait.â
The wifeâs burger was dry and very salty, she left half of it.
No check back, so we couldnât bring it to the attention of anyone that the burger was not good and certainly not worth ÂŁ20! Weâve had better burgers at the local pub if Iâm honest.
Even when the table was cleared and half a meal was left we werenât asked how were our meals, to ask open questions is service 101.
We mentioned all this after we paid for the meal. After a voucher and gift card we didnât pay much so money off the bill wasnât the issue. But sadly this will be the last time we come after 4 visits that were not worth a 5* review.
To note, on previous visits, one being my birthday:
my steak was meant to be rare and came well done, my 9 year old was given a broken glass that fell apart when he picked it up, we were given meals that were incomplete and told after we received them they didnât have all the ingredients & one visit where the waiter moaned to us that heâd been stitched up with being short staffed.
And now this one.
I want to love it as I love steak and itâs my local steak house, but Iâm sorry weâve given multiple chances and enough is enough. We hope others donât get this and that we are just unlucky, but we will go elsewhere in future now. Just not good enough and if I hadnât been given the vouchers Iâd have been really upset.
Thank you for responding.
How the server thought we were enjoying the meal though when she didnât do a check back though and nor did any other staff member visit the table is ridiculous though. A check back is standard in the industry to ensure the customer is enjoying their meal. Definitely will not return, sorry but itâs a poor show everytime we come for the...
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We visited miller and Carter for our anniversary meal and have to say, the service majorly lets it down. We have visited before and the service was terrible however after some good experiences in other Miller and Carters up north, we decided to give it another go⌠We asked for the wedge to come 10 minutes before the main as they tend to come too soon and you donât get a chance to eat them. The wedge came at the same time as the meal and when I questioned it the manager said that he had been asking to waitress to take the food but she was busy and only certain people can deal with allergens (Iâm coeliac so need the food to be gluten free). We left it at that however the steak that came (Butchers block), had butter on them which hadnât melted. I felt the steak and it was all cold, not even slightly warm after it had been left out on the side and not taken to our table when it was ready. They took the steak back to redo it but left the sides on the table, we ate our wedge whilst this was happening. The steak came back much better, was hot cooked perfectly and we really enjoyed it however we then had cold sides. The waitress didnât even question or ask anything about the sides but by this point we couldnât be bothered to send them back as well. 5-10 minutes later the manager did come with fresh sides for us. The staff were apologetic however I feel we shouldâve atleast had a free drink or dessert for the issues we had. No one came to ask us if our food was ok. The service was terrible. I ordered a gluten free banoffee pie and the waiter (who wasnât our server) came over with it and said âis this yours?â No telling me of what it was and whether it was gluten free and suitable for me. The table next to us had their food come out and they never even got a wedge dressing! The server asked them if the food was ok and they commented on this, they then had their wedge halfway through their meal.
It appears they either donât have enough staff to cope with the amount of people on busy nights or the servers they employe just canât cope with a busy restaurant. Miller and Carter is not cheap, we spent ÂŁ130 for the two of us, no discount for the problems we encountered and you expect the service to be high end for the price you pay. The miller and carters further north are incredible and this restaurant is awful compared to the ones weâve been to up north. We wonât be going back to this one and weâll travel further and try...
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