Starbucks — Restaurant in Borough of Rossendale

A lovely little spot ,not too busy ,but plenty of footfall. Very clean ,ablutions ,spotless ,well be back again for round 2 . Thank you to our Chap who served us 🙏 😀 3 months ago this place was lovely ,made welcome ,enthusiastic and professional. Gave you the benifit of doubt last time ,today's Billy smarts circus comprises of the following ..me the customer cleaning my own table,removing plates and dirty cups before sitting down ,dirty tables all around .. coffee ☕️ in a take away cup when clearly it was stated we intended to eat our food inside ,flavoured latte when clearly plain was asked for ,no cream on the hot chocolate ,good service,clean tables and a welcoming pleasant atmosphere is tantamount to success,without such, your business will not be successful and customers will not return,count me now in with dissatisfied and not coming back customer base.... 3.8 reviews score suggests you're not doing too well anyway. Needs sorting as I enjoyed the first few...

I was so excited about a starbucks opening so close to my home so I didnt have to travel to Blackburn or Ramsbottom to get one, that excitement was very short lived. It's a shambles, they never have any ice and some of the staff really need a lesson in customer service. I went this morning for a Chai Latte and an Iced Chai latte, no ice so 2 hot ones it was. Decided to try again after picking my daughter up from Nursery for a little hot chocolate treat. Rather than use the drive through I decided to sit in. Was in for almost 10mins, the only one standing to place an order and I wasn't even acknowledged, the two girls on were more interested in serving drive through. I watched 6 cars go after the one I seen which would have been just before me had I chosen to use the drive through. A hello, I'll get your order in a min and shout you when it's ready would have been enough but I wasn't even acknowledged. Hence I just walked out with a very...

Shocking! Very poor customer service! Visited on Tuesday afternoon, We are usually a regular here as this is opposite our place of work. Asian chap on the drive thru was sarcastic, argumentative and snappy. Left us waiting almost 10 minutes, refused to answer the microphone at the order point resulting in us driving up to the window to place our order. Told us to wait even longer as he was "busy". Ignored by other team members. Left without a coffee and drove to the Blackburn store instead. Will be avoiding in future. I have also emailed EG group to raise a complaint and would urge other people to do the same. Just look at the reviews on here and it tells you how they treat their customers, mainly due to this particular individual. I would name and shame but the individual didn't even wear a name badge. Perhaps he knows how damaging his...