The Woolpack — Restaurant in Borough of Rossendale

Myself and a friend I haven't seen in a while went in tonight for a drink and a quick chat. We entered around 9:20pm and ordered 1 drink each with very good customer service from the young man serving us. Within 10 minutes of us sitting down they started to turn the lights off where we were sitting. Half way through our conversation we both decided to pop out for a smoke with our drinks to which a blonde lady (I presume the Landlady) shouted "You can't stand outside in the beer garden. You either down your drinks now or leave"'. We quickly decided that we would just sit back down where we sat and finish our drinks as we had only stepped up from our chairs however, the Landlady from across the room ordered us to stand up away from our seats and finish our drinks next to the bar area, it appears we weren't the only ones as a lovely couple were rudely interrupted and forced to leave their chairs and finish their full drinks at the bar with us. We had sparked up conversation about how surprising it was to be treated like this as both myself and the gentleman I was speaking to had spent a considerable amount of money in this pub other the years. During this conversation the Landlady approached us for the 3rd time within a couple of minutes asking us to finish our drinks briskly, despite her not asking the other 10-15 people to leave. At this point I was rather upset at the way myself, my friend and others were being treated. We stood at the bar cooperating with what the Landlady had said to us and finished our drinks. Upon leaving we both politely said "Thank you" and "See you soon" to which the Landlady replied rudely "No you wont". I advise any local or traveling people to NEVER step foot in this pub, as the way we were treated as locals was profoundly rude and unacceptable. I am genuinely gobsmacked at the way she treats...

I had organised a family event for my sisters birthday/leaving party last night. Firstly on the phone when I rang up to ask a few questions,a lady called Cathy said to me in these words “we are going to shut the pub as there are a lot of people coming and our Saturday nights aren’t as busy as they used to be anyway”. So technically wouldn’t that be classed as a private event? Which means the rules of under 18s don’t have to be followed so why then keep coming over saying kids have to be out in 10 minutes. Just because you went back on your word and left the pub open to the public. For how much we have payed to use your pub for my sisters birthday/ leaving party NO ONE should of had to leave. When I was sat down at 5:30 waiting to set up I heard a member of staff say you have the table till 7:45 as we have an event on at 8. So why lie and say you never said any of that and why then was there still people in the pub that were not part of the party? My brother was sat drinking a pint but you didn’t ID him? Until 9pm when he stopped drinking because he isn’t a big drinking. The way WE were treated was disgusting I have never experienced such rudeness from staff before. A young girl came over and ID my friend then went behind the bar being so rude and disgusting about her as my sister was at the bar and heard her. From the start we all felt very un welcome. Hence why we was not happy and brought it up. Which then we had members of staff laughing in are face and the land lord and lady being very rude and shouting back! Was then kicked out after 2 hours. I wouldn’t recommend this pub and this service if it was the last place on earth!!! Do not book an event here as you will be treated the same!! What a waste of money and a horrible night. Wouldn’t even give...

First of all I'm not Samantha but I'm happy to tell you why I gave you 1 star. It would have been minus if I could. My partner and I travel to your area every Monday to check in a very bad rescue dog we rehomed and have been looking for a nice dog friendly pub as we have a 13 year old Yorkshire terrier. On entering your pub it was great and we were laughing at the random sheep. There were no other customers and we were greeted so warmly by the barmaid and made to feel extremely welcome. Even the chef came over and gave Charlie (our dog) a treat and at this point it was a very positive experience and we thought we had found a regular place to eat. My partner is vegan with allergies so eating out can be difficult but your chef was very attentive. Then you appeared at the bottom of the stairs. You walked right past us with a scowl then I saw my partner look straight past me in horror. I looked behind and I saw your face in the little window in the wall pointing vigorously and nastily at Charlie and at the floor. He was curled up asleep next to me and on a blanket we had put down. Your face was bitter and twisted and completely unnecessarily nasty. Then you walked away so we couldn't even confront you! My partner stopped eating, she was so upset by the negativity and we just paid the bill and left. We told the waitress why we were upset and she couldn't apologise for you enough. There's a way of talking to people and we don't appreciate been signed and scowled at like children!! I got the impression this wasn't the first time she's had to apologise for you and was actually very embarrassed. We obviously won't be coming back which is a shame because the only thing wrong with...