17th-century country pub with wood panelling and ceiling beams that give a traditional feel.
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Iāve visited the rose and crown a number of times in the pastā¦ the last time was about 3 years ago and was really looking forward to eating here again.
It was always a really lovely place to eat, great good, fantastic ambience and good value for money. However, this time it was a let down.
The food was poor. The lamb was over done, poor quality and chewy, the fish had no seasoning however the duck was ok.
In our opinion, the service was poorā¦
We had reserved a table and were shown to it. A couple of minutes later, one of the staff came up and said we need to move from there because they have another reservation and can only be there for about 30 mins. A bit of an odd experience and probably just a lack of proper management and organisation.however, they managed to sort something g out as we were left alone there There were no cutlery or paper tissue or condiments left on our the table. It appeared like diners were meant to fend for themselves by going up to the service table where these things are kept. However those service tables too had just tissues and a couple of spoons and knives left. Eventually I had to find one of the service folk and ask them for some cutlery and was duly pointed to another table at another end of the restaurant that happened to have some.
The service of drinks too was not great. It took about 20 mins to even get the drinks out and the starters and main course came out almost togetherā¦. The Sspiced Mojito had some wilted mint in it. The lamb main dish was coldā¦ probably because it was lying around inside for a while.
and all of the above is made worse by the fact that you pay for your meal in advance and includes a 10% service change as part of the billā¦ there was virtually zero service worth paying for in our opinion. All in all, not a good place to eat. Given that we travelled 30 mins to get to this pub with the great memory of what we had 3 years ago, it felt like a let down. It is a real pity because the restaurant itself was a really lovely place and we were hoping to frequent this place a bit more. I do hope it does improve cos I feel they have a great location and fantastic layout of their outdoor section if the restaurant. However, in its current state, I wonāt be visiting again until...
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Lovely countryside pub, with a busy atmosphere and an outside bar person who went out of his way to find out the allergens for me. Thereās a lovely playground for the kids too.
Unfortunately, the pizzas from the outside pizza shack significantly let this place down. It could be sooooooooo incredible, come on! The menu is inviting and seeing a real pizza oven gives you a sense youāre in for a treat, plus the Ā£15 a pop price tagā¦ youāre expecting a delicious Italian-style pizza but ours resembled soggy cheese pies. Such a shame.
A real pizza chef would be a worthwhile investment for this pub and customers would certainly come back time and time again. The biggest disappointment for me was the plant-based pizza which tasted awful; itās how I imagine eating coconut body lotion might beā¦ š¬ it might be an idea for the kitchen to taste it before serving it. Tomato sauce, vegan mozzarella (which I think is the culprit for the bad flavour) and some jackfruit pepperoni thrown on top, for Ā£15 is not okay. Itās actually outrageous. Iām heading back to Pizza Express or M&S for their vegan pizzas and will just grab a bowl of chips if we return to this pub.
I appreciated the genuine apology from a female member of staff who then informed a more senior member of the team, who listened but didnāt really show genuine empathy or action. It was very busy at the bar so I can understand you might have been under the pump but it would be an idea to quickly offer your customers an alternative if they are brave enough to give you honest, verbal feedback directly. It goes a long way to showing you care that everyone has a good experience. As it stands, I think youāre probably making so much weekend money that you donāt really give much of a hoot....
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We had a table booked which wasnāt ready upon arrival, in fact it was almost half an hour late (no one was sat at the table) Whilst we were waiting we decided to get a drink from the bar, it took the bartender over 15 minutes to serve 2 people in front of usā¦
Once we were seated it took half an hour for someone to come and see if we were ready to order, we placed our order and I was very specific that i wanted the larger steak (not sirloin) and for it to be cooked medium. Our starters arrived around 20-25 minutes after this (so 90 minutes after our booked time), and our mains arrived 45 minutes later (over 2 hours by this point). I hadnāt been given the correct steak and it was also under rare. It took 25 minutes for a check back, by which point my husband had finished eating. They re-cooked a new steak, the correct one, and it arrived 20 minutes later.
From our booking at 7:30, we spent over 3.5 hours here for a 2 course meal. The wait times are frankly horrible, multiple times when ordering a drink, it took over 20 minutes for the drink to come. We even had to ask them to turn the lights on, because we were sat in the dark.
I struggled to even give it 2 stars because of how terrible the experience was, but the food, when it did arrive, was amazing!
Overall probably wonāt visit again in the near future, which is a shame because a lot of work has been put into an outdoor refurb since our last visit. However, it doesnāt have the service to match the food quality and...
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