Costa Coffee — Restaurant in Braintree

I came here at 5 30 pm today needing to get some work done at short notice.

Still downloading some files, and barely having been sat there for five minutes, when a staff member came over and told me "just so you know, you need to have bought something to sit here." This is a perfectly good policy, and i had every intention of buying something, but the staff member was very rude. Definitely some more training needed.

I was also told that the shop would be closing in "about 20 minutes" despite all information saying that the cafe closes at 7pm on Fridays. Very disappointing, not...

I have visited quite a few times and have gotten to know some of the staff that work there and they are all so lovely! The only issue i have is with one of the older ladies and the occasional younger one that constantly non stop gossip about other customers and even their own staff! You’d think the older one might have grown out of such a stage.. Apart from the unpleasant gossiping, all the young staff are great baristas and it’s always nice to go in for a drink...

We ordered food and drinks which was absolutely fine, staff very friendly again all fine, my only concern is the cleanliness of the seating area, a lot of dust and grime, needs a good clean!! 🧼 for the price we are paying I would have expected the seating area to be clean, hoovered, cobwebs 🕸️ and tables to be clean. Not sure if it’s Tesco or Costa who are...