AVOID - Death could of occurred
Avoid ! Allergies not taken seriously- could have been fatal ❗️❗️❗️
I visited the Nags head this afternoon.
I ordered a Halloumi burger and chocolate brownie and made it very clear to the waitress I had a severe nut allergy. After the brownie was served and I stated eating a waitress came out and said “unfortunately the nut allergy brownie was not brought out so the one served is not suitable.” I replied “does this have nuts in? I have a serious nut allergy and if so an ambulance needs to be called.” The waitress had no compassion and said “yeah it’s not allergy free.”
As an employee to a 5* hygiene rating I know allergies are taken very seriously. This was something I’ve never experienced in my 24 years in the U.K as well as worldwide. It’s simply not good enough and a life could of been taken for the simplest regard to laziness and self regard. All of my colleagues are well aware of the importance and seriousness of an allergy and the impact this could have. At the end of the day I was treated with disrespect for something so major. According to Allergy UK, up to 41 million people in the UK have allergies. To make matters more obvious to you 1 in 50 children and 1 in 200 adults in the UK have a nut allergy. This is a scary figure and I feel the matters we’re not met at your restaurant and more training is needed. A life could have been lost today and it would be down to laziness. This is something I will take further and endeavour to tell others about what experience I received today. It is simply unacceptable. As mentioned, I have traveled to numerous counties one being Bali where the language barrier has bren extremely different yet I felt much safer eating there than a pub 3 miles down the road to me. I am Shocked, scared and saddened.
I hope you do better for yourself and also for the lives of others. It is simply not good...
Read moreThe Nags head is a pub near the centre of the village almost next to the swan pub. I came here twice for late dinners and had burgers on both. It's reasonable main course prices, good service and tasty quality makes it a great place despite the slightly pricey starters and desserts.
The staff were friendly and helpful, saying to sit anywhere I like and giving good and clear service for questions or when food and drink arrived and even saying goodbye as I left, making a nice and welcoming extra. The waiting time was fairly quick even on the slightly longer second time when it was busier having been less then a hour.
The starter I had on the first time was holumi chips. The only complaint was the price and amount. It tasted delicious and was worth it however it was about 6 pounds and had only three pieces. However they were larger than your usual holumi and very nice.
The mains I had were the hunters chicken burger and the Nags Head burger. Both delicious and fairly ok priced about 10 pounds each, roughly. They both contained a good amount of meat and came with chips on the side.
Finally I had the tiramisu and sticky toffee pudding (roughly 6 pounds each). The tiramisu came with maltesers and sauce was the nicest part out of both meals. The sticky toffee pudding was also tasty and came as a large square almost the size of my head with a scoop of vanilla ice cream.
Overall a must go. Good service, taste and a fair amount of food, the starters and desserts could go down a bit with the price but still worth it for the good taste. A varied amount on the menu but I recommend trying their burger (Nags burger) if you want something a...
Read moreRecently stopped here whilst on a business trip for 1 night. Nice country pub feel in the village of East Harling. I believe they only have 4 rooms, which is upstairs above the dining area. Parking available to the rear of the pub. Warm welcome at the bar upon arrival, was asked to fill out a breakfast form for the morning. Enjoyed an evening meal in the pub, food was your typically pub grub but to a very good standard!.. breakfast likewise, very enjoyable. The rooms are clean and tidy, looks like they have recently been refurbished. My only complaint for the stay was that I could hear some kind of air con unit or extraction fan kicking in and out throughout the night. Still managed a good night's sleep but it was slightly annoying, doubt nothing could really be done about this though. Will definitely stop again when in the area for business. Very good...
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