Fur & Feather Inn — Restaurant in Broadland

So, i don't write reviews usually but after yesterday 7th July 221 i feel i should. I've been to The Fur and Feather many times over the years and never had an issue. I booked a table for 2 on the Open table on the pub's website. We travelled from near March in Cambs arriving 15 mins early. Greeted by a lady who asked if we had booked i said yes and showed her the text i had recieved for the booking only to be told that they had no booking for us but not a problem and we were seated in the big side room. We ordered drinks and ordered scampi and chips and a burger. Now other people were arriving and being seated and it was busy so a wait is expected. Being a chef myself i totally understand but it got to 50 minutes and i had a feeling something wasn't quite right. The waiting staff were trying to stay out the way but eventually made eye contact with a lady and thats when she said they have a new till system and it's possible that our order didn't go through to the kitchen, offered us a drink on the house very kind thank you and didn't come back to tell us what was happening. Another table also were asking where their lunch was yet people that came in after had their lunch fine. 15 mins later it finally arrived and was nice as usual but the staff were just not paying attention to tables being cleared,they spent more time hovering around the bar. We was going to have a dessert but didn't fancy waiting another hour so paid and left. They didn't even bother to ask if everything was ok so no tip for them. They really need to take a good look at whats going on around, they've now lost me as a customer. I won't be returning, shame really because it really a...

A VERY disappointing experience !! Booked for a table for 5 for Sunday lunch yesterday, on the back of a great experience a couple of years ago. Arrived, seated and food ordered. From there on the experience went downhill. 3 roast dinners, 1 crab salad and children’s fish and chips ordered. 3 roast dinners (1 lamb and 2 beef) arrived tepid (at best). The roast has a couple of slices of meat, 3 roast potatoes, 1 carrot, a small portion of cabbage, Yorkshire pudding, a small block of stuffing and a little gravy. The crab salad contained a dressed crab, a few prawns, some lettuce leaves a cubed cold potato and a couple of slices of bread and some solid butter. All the above seemed overpriced for what you get. I know times are tough in this sector, but that doesn’t mean it’s ok to overcharge !! All roasts were returned to the kitchen for a hot replacement . On receipt, my beef had strangely morphed into lamb and the beef on the other plate was around 70% gristle. On the plus, desserts and drinks were fine, apart from my very slender wedge of cheesecake, which I believe should have been bigger for the price charged. Crumble was (quote) ‘excellent’. The staff did their very best to salvage what was by all accounts a disastrous experience, and (rightly so) did not charge us for the roasts. Questions should be asked as to how and why things could’ve been that bad. I sincerely hope that this was an isolated experience and not a general drop in standards. It would be very much appreciated if our party could have an explanation as to why we had such a very...

Ate here on September 15th 2020.

Where to start really... I think the staff thought they were busy but in all honesty 15 tables outside and about 9 inside for 6/7 floor staff is about as easily managed as it comes. We were told 45mins wait for food, we were hungry so it was worth the wait (we thought.)

After being seated at the bar it took 15 mins before anybody even spoke to us, I grabbed the menus we had a look and made our choices. 30mins later our drinks sat on the bar opposite us waiting to be brought out, I grabbed them myself.

15 mins later we managed to get a food order in. Fair enough they’re “busy” (they’re not busy)

45mins later our mains came out. My brother had ordered beef brisket. What arrived was somewhere between, leather shoe laces and part worn tyres. Topped with a microwaved mess of “veg”

I, for my sins, ordered a chicken suet pudding with mash. I will never eat here again. I’m not sure I could call it eating in retrospect. The closest thing I’ve ever experienced to this before was as a child I was involved in play fight on the beach, after an early spell close to victory I was flipped on my back and had the awful misfortune of being forced to wait till my tormentor tired of pouring sand in to my mouth.

My sister in law ordered a Mac and Cheese, it was okay and it came with Garlic bread.

Beer was great and to be fair the staff fully refunded our entire meal.

Whilst our evening was completely ruined at least the staff were good enough to make sure we weren’t left out of pocket.

I probably...