Restaurant at Westmead Hotel — Restaurant in Bromsgrove

When we made our hotel reservation I enquired about whether the restaurant would be open on Sunday evening. The person I spoke to went to enquire and came back to confirm that it would be open. On arrival it was confirmed that we could eat in the restaurant. At 6.30 in a chance conversation I was informed that the restaurant was only serving until 7. We arrived in the restaurant at 6.40 and was told that the dining room was closed at 6.30. I complained, I had driven from Dorset, with my 90 year old brother and we were tired and hungry, it's the night of the football final and it's pouring with rain and the last thing I needed was to drive again in order to find a meal. I was very angry and annoyed. A young woman, I think called Jeanie, worked hard to help us and explained that there was some food left from the lunch menu that we could have. She did her best. The plates of food that arrived were piled high but the food was very disappointing, tough meat and very hard vegetables. I was grateful to eat mine but my brother was unable to eat his. On every level this was not a good experience. And then we learn that breakfast is only served until 8.30 am. This is not a...

This used to be the best Sunday dinner going, but visited recently and was very disappointed. . Unhelpful and unknowledgeable bar staff and the dinner was awful. Potatoes were hard and cold , soggy veg and the whole dinner was bland we couldn't eat it . I also asked for a drinks menu. The waitress looked lost. She then returned with a pice of printed paper, folded in half, with the drinks list.... some of the list was printed upside down so you had to keep turning it around to read it! A hotel without a proper dinks/wine list..... come on Westmead .. And whilst we're at it.. we were charged £2 for a dash of blackcurrant in one of the drinks!! £2.. extortionate! Real shame to see this place go down so much...

This place is practically on my doorstep, great I thought. Its a pleasant enough place never too busy, we sit in the pizza restaurant, the pizzas are excellent, cooked too order. The cocktails are expensive but for a treat OK. BUT.. they are never the same, we have been 4 times now, and paying £8-9 for a cocktail expect consistency. First couple of times OK, last twice, had to ask what it was as nothing like previous ones! When I asked what he had put in it, quoted the menu.. Er yes I know what should have been in it!! Gave up when he offered to top it up with vodka!!! Shame... Could have been the start of a beautiful friendship. Lol. Back to...