This place is a joke, the food is never fresh maybe besides the fish. The standard of quality for most dishes at this establishment is woeful, chefs who consistently get things wrong. Front of house staff who mess up orders and are clearly under a lot of stress from a deadbeat set of managers, some of which are very sly and dodgy people. The layout of the resturaunt is appalling, seriously a door that swings out from the kitchen that has hit many a customer and staff member alike. From walking past the kitchen I have heard some disgusting remarks from the managers which would come across as harassment. I will commend the portion sizes, for what you pay for you get a lot of food and some of the food is genuinely really good, the fish options are almost always spot on for example. Wait times are beyond inconsistent. The large room to the right when you enter is very depressing and bland, akin to a nursing home almost whilst the other room to the left when you enter is rather small but is quite cozy. The bar area is also not nice, a cramped section where people block each other's path whether it's a guest or worker. The outside patio is lovely on a summer's day when I'm out for a walk with the dog or a nice jog. The alcohol prices are quite egregious too. £5.20 for a lager? That would make sense in a bar in a city like Manchester, not in a pub that is barely considered in Burnley. The selection of moorhouses real ales are often times quite lovely but that's the only real positive I can give, the prices are too much for what they are. The service is sub-par too, the manager clearly hires a lot of inexperienced teenagers (some of which who don't even look old enough to legally work mind you) who aren't suited for the job whatsoever. As well as the lack of experience in the waiting on staff, some of the staff are simply too old to be doing what they are doing, a poor old man who clearly enjoys working there taking a very long time to deliver drinks to a table during busy hours. This old man has also said to a black man "you must be a basketball player" which can obviously be misconstrued. I also can see that these younger members of staff are quite burnt out, rather miserable looking or just sick of the job. Whether they're just miserable teenagers or are being treated unfairly who knows, but a lot of the younger ones seem to be fed up. I see them working on the floor, taking orders and waiting on tables, to delivering the food to the tables, to working behind the bar and even making coffees, surely this is a lot for young people who are likely already going through a lot with education. Lastly the location, obviously this can't be improved because they can't just pick up and relocate but it is a struggle to get to, practically in the middle of nowhere on a rather hectic road that joins up Burnley and Rossendale. If you're coming from Burnley then there are either better options in the town or another 10-15 minutes will take you into Rawtenstall which has some far superior options to dine out. Even if you are coming from Burnley if you go the other way up to Clitheroe you can find Calf's Head, where you will get the exact same stuff but with a better atmosphere, location and staff. I really hope some drastic changes happen to this place as I have also heard some frankly disgusting stuff about this establishment and some of the older workers who work there.