Sparking Clog — Restaurant in Bury

Plenty of parking (including disabled spaces) and seating. We pre booked for Boxing Day. This is a copy of my feedback they requested. I booked online for a party of 10 to have the Christmas menu. I received a confirmation of booking email almost immediately and a reminder email the day before. At no point was I informed that I was required to pay a £5 per head deposit and pre order the meals. As this was written in minute writing, at the very bottom of the menu, I over looked it when booking.

As soon as I noticed the deposit and pre ordering requirement (on the morning of the booking) I tried to telephone the Sparking Clog several times but there was no reply, so I sent them an email. After waiting about an hour receiving no response I telephoned them again. The gentleman I spoke to was very apologetic and stated several other people had experienced the same issue. He assured me my table was booked but that we would not be able to have the festive menu. He said he would set the table as a festive booking with crackers etc.

When we arrived the table was bare. No cutlery or crackers etc.

There were only two people serving at the bar, who were also responsible for taking food orders. I had to wait 10 minutes to be served and was then informed there was an hour wait for food. They had no pizza dough and no eggs so 5 of our party had to change their food order.

The first of our food arrived about 75 minutes later. 1 plate at a time. We then had to ask for cutlery. By the time the last plate was brought out, the first person to receive their food had almost finished. Myself and 1 other ordered the turkey dinner. It was only luke warm, the plate was cold and the sprouts were undercooked, so were hard.

My daughter ordered a round of drinks and asked for a prosecco. I had been informed earlier it was available in a small bottle, containing a glass full. As I was driving I only wanted 1 glass with my meal. She was served with a FULL SIZE bottle, which was very expensive! The bar staff should have asked whether she wanted a full bottle or a glass sized bottle.

When I went to order deserts, I again had to wait about 10 minutes to be served. When I said I wanted to order food I was informed they were not taking food orders for at least 15 minutes until the kitchen had caught up.

The 3rd time I went to order food I was only waiting a few minutes.

When the deserts arrived, again they were served 1 at a time so we had the same situation in that the 1st person to receive their desert had finished by the time the last person...

This is for The Sparking Clog in Radcliffe, Manchester. Booked a table for 10 and we were seated at 6 and 4 seat tables next to each other. No problem. Seated at the table of four there was my son, who's 21st birthday we were celebrating, his brother and girlfriend and my elderly mother. Just after we ordered dessert I noticed said table of four standing up. "We were told to move off table as it was reserved for 5 o'clock". My poor elderly mother seemed quite distraught, just stood there, not knowing what to do. Thirty minutes later, while all ten of us were waiting, squashed into a booth for six, wondering where our desserts were and why there were three tables next to us that had been empty for past 45 minutes at this time. We then decided to cancel our desserts. My elderly mother, who had only ventured out of her house for first time in many months decided it was best to stay home than be treated like that. My son and his friends who were going to meet in pub later to celebrate decided on a different venue. Earlier in the meal, as eight year olds do, knocked over a drink and quick as a flash, someone was there to clean it up...brilliant "I'll just get you a refill on that Pepsi ", again, brilliant. server returned empty handed, "sorry, the manager said we can't refill it for you", then disappeared. I spent £100+ at your establishment and the manager can't put half a glass of Pepsi on the table, for the kid. Obviously the manager would rather keep empty tables than a repeat, local customer. Exceptionally dissatisfied Sparking Clog...

Went to psychic event here and it was a complete scam! The arrangement of the space was such that you couldn’t hear yourself think never mind the so called “medium” being able to get a reading! There was no privacy and the “medium” was so generalised in her reading as to be laughable if I hadn’t spent £27! If she was psychic then I am too😖. The company PSYCHIC EVENTS LTD is run by one woman called Kelly and despite promises in their blurb to refund money and wanting customers to be satisfied, she hasn’t even bothered to responded to my email. I would say to anyone thinking of attending the next one, take it with a pinch of salt because believe me there was not one iota off my reading that was accurate and to be fair it could have applied to any of the population the medium even admitted the noise “put her off” so I feel the sparking clog should not put this on again unless they private a PRIVATE and CALM environment for any serious psychic to work properly!! Psychic events ltd, shame in you for misleading on the “1 to 1” description and the misleading information provided by your representative to me onsite and for promising a refund to any dissatisfied customers in the night, this was not the case and I was referred to yourself as owner who can’t even respond to my email. I would not recommend your company to anyone interested in a reading, I would suggest getting a recommendation for a personal reading from your local spiritualist church for an accurate private and more...