Been to the hare at blean before, initially had a great experience and lovely food so wanted to go again. Called several times and left a voicemail but unfortunately wasn’t able to get ahold of anyone to book.
Popped in to make a booking for later that day, despite being polite myself the attitude I was met with seemed instantly unwelcoming and I was made to feel like a nuisance.
I asked when was the best time to call as we were hoping to go more often and I appreciate that they must be busy, which is why we were hoping to prebook for their ease as well as our own.
However the staff went straight on the defensive, I was told to leave a voicemail if I couldn’t get through, which I mentioned I had but again was met with hostility. Eventually another staff member begrudgingly suggested dming the Instagram page which was a helpful suggestion however felt dismissive and just a way to shut down the conversation.
I ended up going away from there feeling unwanted and angry so didn’t go back. Extremely disappointing experience, such a shame as we previously enjoyed the food.
Update: Thank you for your quick response and offer. Unfortunately we don’t think the situation can be rectified as we have no intention of coming back, but really appreciate the...
Read moreWe had a delicious Sunday roast today, I had the beef, was impressed when the owner and chef Mathew, came out to check we were happy about the answer regarding the details about the cooking of the beef, which, btw was superb, after I asked for details, he explained it was top quarter sirloin, water cooked for hours before being roasted, so I definitely didn't need the steak knife !! My son had beautifully done pork two ways, equally as good, lots of roasties, crunchy on the outside and soft on the inside, I like cabbage so asked for more, and was given a large helping, huge Yorkshire puds topped with fried parsnips and carrot snips, one of my favourites, and uses the peels on such a tasty way, fresh sweet carrots, and sides of cauli & broccoli in a cheesy sauce, and a large mound of extra roasties with pulled pork on top, super tasty gravy completed our heaped plates. Best Sunday roast we've had in quite a while and thoroughly recommend, prices were amazingly good value, service was A1 and Luke Smith played the piano, expertly accompanying our meal. Wow what a really enjoyable surprise our lunch turned out to be. We are looking forward to going again as...
Read moreYou can tell this place is a complete passion project and that all staff genuinely are invested about your experience whilst there. Easily the best Sunday roast I have ever had with absolutely gigantic portions cooked to perfection which were incredible value for money. We hugely enjoyed the sharer portions. The tunes by the live pianist felt hand picked and along with the decor set a cheery but chilled atmosphere.The staff at every level went out of their way to make our visit as comfortable as possible and had great banter despite the place being packed. They had a great selection of non alcoholic and alcoholic drinks and EVEN a hot drinks menu for us tea lovers! The chef checked in with us personally for both the main and dessert which involved an absolutely scrumptious apricot cobbler with jam made from fruit handpicked from their garden that day. They are obviously getting the attention they deserve so highly recommend booking in advance. Thank you so much for a fantastic Sunday and the perfect venue to watch the Wimbledon...
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