Blue Bell - Rothley — Restaurant in Charnwood

Used to be a nice place to go but been put off by several things. Firstly your given a menu and literally within 2 minutes a waitress arrives to take your order. The menu has quite a few things to choose from so can take longer to browse through. After sending the waitress away whilst we looked at what we wanted, again 2 mins later the waitress arrived. This has happened every time we visit & we get the impression they are desperate to get your order in. Whilst the staff seem nice enough they could do with some training as they appear they really dont take notice because they are in a bit of a rush especially if the place is busy the summer time. Our drinks order has been wrong several times so we have figured it's easier to go to the bar and order. On our last visit the pizza was no where near as good as previously and it was under cooked and tasted rather pastey for a pizza...It was also dry & cold. I ordered a brisket beef sandwich with dripping & horseradish on brown bread....It came toasted & without horseradish. I was told the chef had forgot to put it on would I like it on the side! When I asked why it was toasted the waitress was not at all confident as to why & replied it's how it comes. The bar lady person in charge ? came over & having a discussion with her it appears my sandwich comes toasted as per chefs instructions but the menu does not state that....so I wasn't given a choice. When they put it on plain bread they had just transfered the beef from the previous sandwich & had no dripping or horseradish! !! Attention to detail lacks for this company. I'm not usually one to write a bad report but having ordered an Amstel lager which was very clearly watered down...(I drink Amstel drought & bottled & this was terrible) to have it changed to another equally watered down drink & after the debacle with the simple sandwich the manager said she would remove our drinks as a good will gesture but she only removed half a lager from the bill....Very disappointing service...The chef on that day did not need to come out and challenge our small complaint regarding what the menu stated & how the sandwhich is served.. It should have been discussed quietly. Staff need to be tidied up and look smarter in my opinion...laid back does not mean look a scruff and have a similar attitude. The look & attitude of the staff is a reflection on the company. The place needs a bit of a shake up. ..I haven't even gone into detail of our previous visits but have made our mind up its 2 customers lost along with all those we had...

Went to the Blue Bell Inn this afternoon to celebrate my fathers 65th birthday and was left disappointed and will not be returning. Was our first time here and was very excited at the prospect of a GF adaptable roast dinner option for myself being coeliac. However, when the food arrived the adaptation was taking off the Yorkshire pudding and so was left with 2 slices of meat, 1/2 a carrot and 2 dry roast potatoes. Think if something is having to be removed from a meal, then it should be substituted with more potatoes/ carrots in future as the price was the same. Took us 30 minutes of being there for someone to come over and take our food order and then when the food arrived, our 1 year olds chicken goujons were burnt and my brothers roast dinner never arrived. Took almost another 30 minutes for the redo of the burnt food to come back out and my brothers food to arrive. When his roast did arrive, it was missing the Yorkshire and we were only given 1 serving of veg and cauliflower cheese between 4 people which was cold by this point. None of the food that came out was overly hot so had to ask for more gravy to make it warmer. Wasn’t asked if we wanted any condiments until we had nearly finished eating and we had all practically finished eating by the time my brothers correct food came. Decided against having another drink or pudding as refuse to give my custom to a business that doesn’t care. When we asked for the bill, 20% had been deducted without us even asking to try and compensate for the poor service and food, but this was a very disappointing visit especially for a birthday treat. Will not be returning and would...

Very poor dining experience.

Negative experience started with the booking. It was for a birthday party and I was told we would have to be out by 7:30 sharp as there is a staff party they are eager to close for. They even went as far as to call me on the day and asked if we could arrive 30 minutes earlier so we could leave earlier. Very unprofessional.

After arriving we ordered drinks and were then told they had run out of chicken. We were told that this would be replaced with extra beef, which it wasn't, despite still being charged the £3 supplement.

The entire food service was so rushed that the dining staff literally spilled gravy on us, they were that eager to get us out the door.

The food itself was really bad. Never been Catfished by a menu before. That may sound dramatic but believe me, what is on the menu is not what you are served. Never before have I seen a chorizo disk sized piece of stuffing and I never want to again. It had to have been the lowest amount they were allowed to serve whilst legally keeping it on the menu.

The rest of the food was the at the same standard, bland pork, cardboard like roast potatoes and sauces missing from the plate. Cauliflower Cheese was really nice though.

All in all the kitchen staff should be embarrassed by what they let out for service. The front of house staff let themselves down by constantly harassing us into leaving as soon as possible. If you take the booking you should maintain the same standard of service.

Needless to say I will never be returning and hope this...