Fontanella Coffee House — Restaurant in Chelmsford

Have to say this is not a good advert for the contract caterer Ellior, if this is the best you can do hand back the keys and allow another company to run the coffee shop in Broomfield. This is my second visit in two weeks and can only confirm it is worse and not something I would want to use again. Caked in counter not programmed in the till so three operators to work one till whilst the queue grows is unbearable when I finally sat down noticed two ladies on laptops with Ellior logos meeting, hopefully they were working out how to program the till either way this whole cafe concept needs a major update and send in a team from head office to sort it out. I can't believe this is the flagship cafe in this giant hospital on Broomfield. I would not use this if I did not have an alternative to sit down whilst visiting the hospital. P.s. don't order the millionaire shortcake or the salted caramel muffins unless you want the service to stand...

Hate to write this review as I've always been happy in the past. Ordered 2 flat white coffees, one of which should be decaff and whilst I waited for the young girl to serve others, I noticed she had a coffee with no cream on the side, she went on to say that the one she was doing was the normal one, before picking up the coffee on the side, adding milk saying that's decaff. We tried both of them and they were both completely different, with the so called decaff being bloody awful! returned it to the girl saying discretely but audibly that it was awful and she simply glared at me and went on to serve somebody else. No apology, no offer of a replacement, nothing! I certainly wouldn't waste another penny here. She needs a lesson in concentration and customer...

Absolutely disgusted at the attitude of the lady staff member on Saturday afternoon. No name badge but sounded Spanish. Coffee house supposed to close at 5.00 pm. We were in at 4.10 pm and she was already putting the shutters down on the food racks and muttering under her breath because people still wanted serving. Outside shutters were then closed so nobody else could get in even though people still pushed them aside and entered to which she huffed. It became extremely stuffy in there and many people were complaining about it including myself and I stated that I would be making a complaint to which she said "you can if you want". So rude and clearly not right to work in a customer...