The Blue Bell — Restaurant in Chichester

Sadly I won't get to stay at The Blue Bell. I booked a family room via Booking.com and the advert and the confirmation said that it could sleep three. Today I rang to confirm a few details and to book for dinner on two nights to be told that rooms were only for two people and that they had no family rooms. I was shocked and thrown into confusion which was apparently interpreted by the man on the end of the phone as unacceptable. I was just saying that our whole holiday was now in jeopardy when he snarled at me that I would just have to cancel the booking with Booking.com and hung up on me. I have rarely encountered such appalling customer service or rudeness. A bit of staff training wouldn't go amiss. The reply to this review states that it was entirely my fault, however my booking clearly states that I had booked a family room which had the capacity to sleep three. Yes, I heard the owner state more than once that rooms only slept two, and I wasn't doubting him, but that was no reason for him being rude and hanging up on me. I neither raised my voice nor swore, and I stand by my review; given not for the mix up but for his...

Lovely country pub near to Goodwood races.||Stayed for 2 nights. Check in was easy and the lady who greeted us and took our food order was beyond helpful. In fact all the staff were wonderful and really went above and beyond for example trying to find me a phone charger and also asking if we needed dinner reservations the next day. ||Rooms were clean and fit for purpose.||Rooms have a mini fridge but ours wasn’t plugged in but we plugged it in ourselves and waited for the drinks inside to cool. ||Reasonably priced and tasty food in the pub restaurant. Proper home cooking was enjoyed by my mum and I.||The only drawback was the booking advertised breakfast included. I would expect some form of cooked breakfast but it was fruit and yogurt with pastries in the room. We don’t like pastries and would just expect a cooked breakfast on a two night trip away for the price. ||Very clean and would stay again if we ever went to Goodwood races again. Uber drivers in...

We stayed at the BlueBell in on September 9th and were shocked at the filthy conditions we found.

The BlueBell Inn has grimed in dirt in its carpets and the stairs. The shower pain doesn’t drain fast enough to prevent flooding that the proprietor has admitted in an email to me the need to use towels to mop up the overflow.

The proprietor has described dirt brought in by the boots of walkers as the cause of the filthy situation. This is not a Youth Hostel, it is an inn with furnished bedroom and en suite bathrooms to rent.

What we saw was grimed in dirt, dirt accumulated over time. The standards of cleanliness that one expects were clearly secondary or totally neglected.

I would advise future travelers to check the rooms before they check-in or provide their credit card details to the proprietor.

Sadly I give this hotel a one star rating and if I could I would give it a zero...