Courtyard by Marriott Edinburgh West Restaurant — Restaurant in City of Edinburgh

Went here three times with my girlfriend for special occassions, with the second visit introducing ridiculous 45-minute waiting times. The third visit however was met with a very RAW beef burger, so raw that it could have been mistaken for the local livestock.

Similarly, we found the provided glasses on the table to appear stained and dirty, not really what you expect from the premium you attend here for. Then, the chap next to us ordered a pepperoni pizza but received somebody elses mushroom/olive? pizza.

Stunned by the whole situation we were unfortunately forgot to take a picture to share of the raw burger, and instead looked for resolution. The manager handled it well, we were given a small replacement burger with a complimentary drink which my girlfriend unfortunately was not able to eat much of due to having just eaten raw mince. But thankfully, once the bill came we requested for the burger to be taken off which was begrudingly honored by the staff.

This would have nearly been a 1-star review if it weren't for the staff on duty honoring the refund with compliments as they should. However, this still ruined our night and we wont be coming back. Overall, the place is nice but falls apart when it comes to quality of food and service. It has fallen from a place I highly recommended, to a place I warn others to...

We arrived at 1745 to find breakfast trays outside nearby rooms absolutely stinking the place out Our evening meal was of a very very poor standard kids could have made these meals better shocking poor service forgot about rain course and when it did arrive some of it missing. Stayed here several times in the past and I can promise you standards have dropped badly so bad I...

I look forward to eating here this evening I have heard fantastic things!

I will update here later.

So far a very happy guest

Updates to come soon:

Edwin was fabulous this evening in making sure our evening was perfect in every way. Great to see a Hotel Restaurant so well...