The Pier Hotel — Restaurant in Dartford

Would give this 0 stars if I could. Food took a very long time to come out, and staff were very dismissive. I was appalled to witness customers shouting at a couple of ladies and their children, and staff did nothing to assist the ladies, they left the customers to shout abuse at them, followed by giving the poor girl the bill and making them leave. You could tell the restaurant had sided with their regulars- all who seemed out of touch with what it is like to have young children, and felt their presence was more important than these young children and women. Mob like behaviour, we will not be back. There was no understanding, we could see they were all fed up waiting for their food, and were just being typical boys and amusing themselves! For a restaurant to go with the easy option and keep their regulars happy while assisting them in their attack of these young ladies is vile. There are no words to describe how disgusted I am. I will not be back, and I will be making sure others are...

The worst possible service! After we gave a feedback that the beer we ordered was tasting "funny" and sour, which happens with draft beer, one of the barmades asked us to choose a replacement. After 5mins we were told by a different barmade we had to pay again, because the landlord said so and because nobody else had complained all day?! Of course we refused and our replacement beers were taken away from us, we were screamed at by the badmade and the landlord just for giving an honest feedback, they refused to try the beer with the excuse they didn't drink!!! We were told to leave, so no beer, but we paid. So a landlord who don't drink and can't taste his product! An overall the worst and most embarrassing pub experience in my life! If you're not one of the regulars AVOID,...

This is by far the worste place i have ever eaten! We ate here a short while ago and the food was lovely, the quality has gone down hill rapidly! Such a shame as the food used to be lovely! The beef was like eating my grandads wallet. We was asked how the food was, when we gave both the chef and waitress feedback they laughed. Inbetween there duties the barmaids was vaping non stop and also whilst they are serving. You would eat better at Darenth Valley hospital. We will not be eating here ever again. Waste of time and money. This does not warrant even 1 star if I could give minus stars I...