Highwayman — Restaurant in Doncaster

The roast dinner was lovely, but I found staff had zero enthusiasm, obviously tired. We called in around 730pm and they had about as much energy as snail, considering this was a Saturday evening one would of thought the staff would of been on the ball - but no, not very helpful, not the cheapest either. The only guy who smiled was the guy cutting the meat, although I did ask for a non fatty bit (as I could see a lump of blubbering fat) telling him “this is for a young child”, to which he looked at me in disbelief. I was told “nope i can’t do that!” (Which he could of trimmed off the offending fat- but that was above his pay grade) But he did it with a smile and a chuckle! (Not much gets on my nerves- but the next bloke / kid behind the bar did) So little one had a free ice cream on the Calvary deal , from the diy ice cream machine - which was lovely, after I snuck a quick taste I was sold So I requested the chocolate cake with ice cream- I was told this was impossible!!! (Time travel / dfs sofa Sal ending is impossible) Surly not I replied - he said it would cost 50p to remove the whipped cream option and replace with ice cream - after much thought on how much of an impact that would effect me financially I agreed to the up grade with enthusiastically, t which I said the ice cream is what sold me in the first place! He then informed me that it wouldn’t be the “free ice cream that the kids got” it would be the soft scoop from the freezer! Again I requested if there was the option to upgrade (ok now I was beginning to be sarcastic) but I was again told this was an impossible request to meet. I tried one last time “can we make an exception just this once”. The answer was a Big No if we do this everyone would do it!! (There was about 3 people in the whole place) I honestly thought the guy was joking- but confirmed by his supervisor/ colleague who was polishing glasses behind him. I was a bit shocked at the lack of trying to please a paying customer, and also the tone of voice! So if the owners of this place or even the managers of this outfit read this, your staff could do with some brushing up on customer service skills and to the staff - your job role is predominately to please your customers and ensure they have a wonderful experience in your establishment, master this and your get a lot further in life than...

Tried here for the all you can eat breakfast as the wife is pregnant and was craving breakfast but wasn't sure what she was craving so we figured an all you can eat would be the best bet. Unfortunately, although you can pile your plate as with most carvery places, this seemed like a breakfast carvery. Visit once (with a ticket to get your plate) get what you want and job done. This meant the craving couldn't be satisfied sufficiently lol. The other problem was this is that they had toast available, and some waffles (cut into pieces) with syrup available, but who wants this at the side of their beans and tomatoes? I've just realised that, neither me or the wife asked if you could revisit the food counter so maybe we missed something? But again, waffle on bean and tomatoes juice? As for the food, the quality was okay for a £6 breakfast to be honest, I've been charged more for much worse. The lack of a star for the food is that the selection wasn't fantastic (no scrambled egg for example, mushroom was a paid extra) and the cooking quality wasn't the best (although this is personal preference I guess) but bacon with what seriously seemed like uncooked fat, black pudding that resembled a hockey puck. Don't get me wrong, for the price for the breakfast, £6... There isn't much to complain about and it's good value for money. However, with a cup of tea and 2 Pepsi the bill was £22.... So an additional £10 for drinks. A £22 breakfast it was not unfortunately. Service was, sit at a table, order at the bar (or app) but any interaction with the front of house (Ashlee) was pleasant and no faults there to be honest. It's a very strong 4/5 for us, just missing out on a 5 because of the drinks costing as much as the breakfast and the slight gripes...

As a regular this is the first time i have not been happy with the service. The food was less then standard as the chicken breast was way over cooked and dry. Not just on 1 plate but 2. We had a 2 year old in our party of 5 who is a picky eater and more than likely would not have eaten anything that was on the menu. However she did have her dinner in her back pack that she hadn't eaten earlier that she was nibbling on as she was hungry (bare in mind our table was booked for 18:45) We were then told by a member of staff that food from outside the building was not aloud. With no questions asked about the 2 year old, whether she had food allergies or intolerances. I could understand if it was a McDonald's but it was a meal that was prepared at home which was for her lunch which she hadn't eaten. We were advised around 20:30, that if we wanted to order anything else we would have to do so by 21:00 as the tills were been shut down. After been told this it felt like we had to hurry up and go with the plates that we had finished with been taken away whilst some of us were still eating. As well as members of staff from behind the bar giving us looks. I must add, tonight, there seemed to be a few new members of staff i havent seen before. In my opinion i think they need to be given extra training on their customer service skills and learn how not to give customers the dead eye when they want to finish...