The Coastguard Pub — Restaurant in Dover

From the outset the whole experience went downhill. Firstly this establishment is promoting the cashless society and only card is taken. We were seated at a table where the till was behind one of us and customers and staff were frequently dealing with bill payments which was off putting. The table we were allocated was also right next to the Ladies toilets this became problematical for us when a queue of 5 people were waiting to use the toilet one person with a child kept the door open for the duration of the use of the toilet and then proceeded to keep the door open for the rest of her family. This was not only unhygienic but off putting when trying to enjoy the meal and all you can hear is a toilet flushing and hand dryer. When it came to choosing desserts we were advised in advance that one item was not available so chose another option only to be told the second choice was also not available! To be told once of an unavailable item was one thing but to be told of a second unavailable item was the last straw. Plus the waiter advised of an item not on the menu which was actually being passed off as Elton mess when in fact it was the ordered pavlova! Whilst we were there we witnessed a female staff member eating from a plate in public view. The manager has since clarified the waitress was on her break, my review was what I saw as a customer. Perhaps it would be more appropriate and to avoid any confusion if staff were to clock off prior to picking up their lunch and ate in a designated rest area so the wrong message is not sent out to the customer. We decided this was a step too far and left. This pub has been around for several decades but this visit...

We went to eat on Sunday and I have to say the food was really good and it was really nice to be seated in the terrace. However, I found in general that the management was a bit chaotic. When we arrived we found out by people on the queue that we had to wait 20 minutes to be able to order some foods or even drinks as the place was full. We didn’t mind to wait and we managed to speak with the manager who inform us that she will let us know when we were gonna be able to order. The manager later start taking orders from everyone but she didn’t approach our table, she looked at us several times and she was aware we were waiting. She didn’t even bring the menu as she did with other clients. She took order from all of the tables and even brought the food to them. I was quite shock about this. In the end we have to call her for her to be able to take other from us. When I order Sunday Roast she told me I wasn’t allow to order that as I didn’t make a reservation. I was quite disappointed by this, I have never been in a pub that they said I can’t order Sunday roast if I don’t have a reservation. I think the restaurant should add a note on the menu if this is the case. I have to say the other waitress were quite...

Myself and my partner have been working in Canterbury so we decided for a Sunday treat to come to the beach and have a Sunday roast. This place is gorgeous. Right on the seafront. We were immediately seated by a lovely lady. We received menus and the waitress came back to take our drink and food order. We ordered a drink each, a starter each and a main. We waited a little and no drinks, waited and our starters came which were absolutely fantastic. We had finished our starters but still no drinks. I appreciated they might be busy so we just mentioned to a waiter could he chase them up. I think we waited 10mins mins and I went inside just to enquire. They were chased up again, but then our mains arrived and drinks finally followed about 5mins after. The roast itself was absolutely delicious and so filling.

The staff were lovely and polite, my only qualms was waiting so long to have a drink. I do understand problems happen, orders are perhaps missed hence we was not rude about it but we did have to enquire 3times. Reading the reviews and having been ourselves this place is absolutely wonderful we just wanted to...