Cassandras Cup — Restaurant in East Hampshire

Sadly, a disappointing visit today. I've been a few times, all of which were nice, however, not so great this time. On arrival, it's unclear as to whether you get seated or choose your own table, so we stood there awkwardly for a couple of minutes until we were told to choose 'anywhere'. This seemed rushed and not very welcoming. Being the fatty that I am, I ordered the large, cooked breakfast. I wasn't asked what kind of egg I wanted and was given scrambled. It wasn't too bad but not great either. Secondly, the menu says filter tea or coffee and juice included - I was offered neither. I did ask, but only for the juice as noone seemed interested in providing service. When I was given the juice, a bottle was just taken out of the fridge, lid left on, and placed on the table next to a glass; making me feel like I was being an inconvenience. The food was lovely, the tearoom is pretty, just a shame about today's service. My advice is to be more attentive to your customers and check the menus to see what they include. This was probably an exception/a one off so it's not like I wouldn't come back but I was a bit let down, especially as I was bringing a friend there for the first time, to show what it's like after raving about it. Also, a fork was dropped on my trousers, quite funny to me but might not have been for another customer. Also, I think someone said they'd never heard of Jasmine tea. Sorry to...

We were looking forward to this after a really nice time at Jane Austen’s house but to be honest it was a huge disappointment. The building nor the outdoor seating area is wheelchair accessible so we ordered to takeaway. Both hot chocolates were not very nice with a lot of undissolved chocolate powder at the bottom. The cakes were incredibly expensive for their size and distinctly average in taste - the so called brownies were so dry - a fundamental basic of brownies is to get a nice shell with a soft gooey centre. The biscoff flapjack was okay but the orange cup cake was tiny - surely for £3+ a normal size cupcake wouldn’t be too much to ask for!

As for the service it was slow and there was no real welcome or apology for the hideously slow service! I could have run to the supermarket, gone home and baked my own cakes in the time it took to get served.

All in all - if I’m ever in Chawton - I’ll be giving this place a miss! Over expensive, bad drinks, mediocre service, small portions for the price and distinctly...

It gets two stars because it was previously very good, so much so that we had been going for many years. This time we visited early April 2022 one Friday afternoon. There were no other customers in there and upon entering there was a scruffy teenage boy lounging on the counter eating a lollipop. His words were ‘go and sit anywhere over there and come and order when you want.’ He was too busy talking to his teenage girl friends to even want to serve us. A really disappointed show and unusual for here. This would have been a 3 or 4 star review because of the good previous experiences. However we wrote a courtesy email to the owner using the email address on their website, just to inform them of the poor first impression we received and how they could be losing customers, but we’ve had no reply! Ownership may have changed and we cannot see them being there in a few months if it stays like this, which is a shame as the setting and food has always been...