We've visited a number of times over the last year - we enjoy taking the kids for bike rides down the old railway line and the pub is perfectly located for post ride meal. Over the last year, our experience is there has been a real drop off in both service and the quality of the food. Yesterday my wife and I ordered a chateaubriand to share and the kids Mac and cheese and fish and chips from the kids menu. Firstly the kids Mac and cheese was very stingy, previously I remember the kids portions being good. Even more disappointingly after an hour wait for food (our table was at 5pm so wasn't expecting that to be peak time) the steak which we ordered medium rare came very well done. It was extremely disappointing - not what you expect for a £60 steak! We tried to complain but as has been our experience previously we couldn't get hold of our waitress so we covered it in sauce and got on with it - Didn't fancy waiting another hour. We did complain later and were given free desert, which to be fair was excellent. Unfortunately, disappointed for not the first time. The last time we went it was a Sunday and after a long wait our roasts were cold. Had to request extra gravy to warm it up. It's a shame, but they are charging premium price and delivering poor service and now disappointing food. Got to be honest, amazed at the great reviews the pub is still getting. The staff are friendly but seem to have no pride in what they are delivering - just going through the motions. I really want the pub to be great, but standards seem to be slipping to the less quality pub brands of its owner Mitchells & Butlers.