McDonald's — Restaurant in East Hertfordshire

I'm proud to say that I rarely use McDonald's, but today the moon seemed blue... I indulged. This McDonald's outlet has recently been refurbished and in my opinion not for the better. It now has only one cash till due to its reliance on the "Interactive Ordering Screens"... Progress?? Regress, more like!! Now, when one has a query about an item, and it occurs when the shop (can't bring myself to call them restaurants) is full of school children who, have only cash and no "Credit/Debit Cards", the wait seems interminable. Instead of ordering an item I'm familiar with, a "Big Mac", I allowed myself to be seduced by the far too rapidly screen changing, menu monitors. Although I managed to read the name of the object I was later presented with. I had failed to catch it also had a bacon option. This set a trigger off amid the tattooed heep of acne, that was assigned till duty. In her eyes I had changed from a person to please, to one now demanding venom and ridicule, fortunately I missed most of it. Acne only had two volumes: 85 decibels and Mutter. £4.39 later I was presented with a bill, change and the word NEXT. After another unceasing wait, I finally received my "Big Tasty" and was forced to eat in standing. I also discovered McDonald's ability to make poor choices, covered not only staff, but also stretched to the names of their products. The misnomer, that is the "Big Tasty", found itself rapidly in the recycling bin. Yet again I was faced with another quandary. Should I put it in with the "Plastic" or the "Cardboard". Need I say, I shall not...

since my last review on this place there have been major changes on this place, and really its become a mess now.

1. Its way harder to pay by cash now, we are not a cashless society yet, seriously don't make us have to go through the long process of aborting card transactions just so we can pay.

2. order is now a table service order, the day im writing this is the same day this happened. i ordered from the boards to then go and pay at the tills. The person at the tills then gave me a table service stand and i proceeded to sit down. Sometime later a women kept on shouting a number similar to mine then i got my number from the machine. Later she came to my table and asked what was my order, we then identified it was my order and we where pretty chill about it.

3. Make it easier to know why monopoly vouchers won't work, seriously i kept on getting an "invalid" error on the rewards that where the same rewards.

4. Drive Thru, its gotten so worse that i give an angry look to anyone in the cars every time it overflows onto the roundabout. they might as well close it.

overall i felt like it has been downgraded and has slowly deteriorated however still the good food...

The less than single star is just for serving me with incorrect drive-through orders taken by clearly untrained people on fancy iPads, who are totally useless in fixing it when you drive back. The whole process needs the attention of the store manager, as they have got my order incorrect more than FIVE Times!!!. I normally trust drive through. With this one unfortunately the trust continued. I drive off, only to realise after reaching home that they have screwed up (Non-veg items in veg, totally wrong orders, missing filling though paid for extra filling). I have exchanged twice (& dumped the food thrice) having to go back from home which failed the whole purpose of fast food! I suggest if you are unfortunate to use this branch, ensure you check the items in front of them and can catch them red handed! If this was America, these guys would be sued for putting wrong contents too for a person who does not eat Non-veg!. Avoid the drive -in if you can. The normal restaurant is middle brow, as at least the automated machine is better than the humans taking...