I can’t comment on the food because I never got to try it…..
But I can comment on the service and regrettably it was not good at all. I was part of a family of 15 who visited for lunch today. We arrived at twelve and ordered around 12:15, a range of tasty meals were on the menu, and I picked the roast lamb for myself. I also ordered a kids meal for my two-year old daughter.
Some of the people at my table had ordered a starter; I didn’t order one, but I was ok with waiting for those who did. At the same time as the starters were served to other people at my table, my daughter received her main meal.
Whilst I didn’t ask for her to be served along with the starters, it was not a problem (or so I thought) as I could help my daughter with her meal (cutting it up etc.) whilst I waited for my own. About 45 minutes after ordering the main dishes arrived.
That is, all of the main meals apart from my own.
The waiting staff seemed completely oblivious to the fact that everybody but me had something in front of them to eat, and despite my attempts to catch somebody’s eye, (including saying “excuse me” to a number of the many servers going past our table) nobody from the waiting staff so much as glanced at me.
Around 10 minutes into everybody else being served, one of the waiting staff came over to us and asked if we had everything. When I then told her that I was waiting on the Lamb she promised to go and check (I didn’t actually see her again for the rest of our visit).
5 more minutes passed and another different server asked again if we needed anything. Once again, I informed them that I had not been given my meal. Cue a worried look from the server and her walking hurriedly away (I did not see this server again after my interaction with her either). At this point my daughter had eaten her meal and had understandably become bored of waiting. She proceeded to have a tantrum and to entertain her (and for the sake of all the other diners in the room) I took her into the car park to play with her.
Another 20 minutes (at which time we must have been around the 70-80 minute mark since ordering) I came back into the room and my meal still had not arrived. The majority of my family had finished their own meals and were discussing whether or not to order a dessert.
At this point I lost patience and cancelled my order completely. Quite simply I did not wish to eat a main meal whilst the rest of my family were eating desserts. Despite a half-hearted apology from yet another member of staff and being told “we can get you something else” I decided to leave and another family member settled the bill for me. Over 90 minutes after arriving my daughter had had enough, and so had I.
It was clear that somebody had made a mistake, and mistakes happen. Im fine with that. But when so many of the team at the Leagate Inn had the chance to rectify the issue, nobody seemed to have a clue what was going on; and even the ones who were told what was going on appeared to shrink away into the background as if they didn’t want to take ownership. I was, quite frankly, embarrassed for them by the end of my visit.
Overall, It’s Ninety minutes I wont get back….but every cloud has a silver lining and now I know not to come here again. However it is a problem I can walk away from; it’s really not something that the management of the Leagate Inn can ignore so easily. I hope they can address what happened today and help their staff learn from it, otherwise I am sure I won’t be the last disappointed customer.
On the bright side if you are table of four or less you seem to be a manageable amount of people for the current staff to handle….I hope the food is...
Read moreMy husband and I recently had the pleasure of staying at The Leagate Inn in Coningsby, and it was a truly delightful experience. Nestled in the quiet countryside, this charming old inn exudes character, offering a warm and welcoming atmosphere from the moment you step inside.
One of the highlights was the open roaring fire, which made for a perfect cosy setting on a chilly evening coupled with a large glass of Malbec. The pub itself is full of history and old-world charm, with beautiful décor that retains its traditional feel while still being inviting and comfortable.
Our room was warm, well-decorated, and incredibly comfortable, providing a great night’s sleep after a day of exploring. It had all the little touches that make a difference, from quality furnishings to a homely feel. Including a roll top bath that oozed relaxation.
The food was outstanding, offering an à la carte menu that, while slightly on the pricier side, was absolutely worth it. As someone who is gluten-free, I was really impressed with how well they catered to my needs, the options were fantastic, and the staff were knowledgeable and accommodating. The food was beautifully presented and full of flavour, making dining here an absolute pleasure.
What really stood out was the exceptional service. The inn is family-run, and the warmth and hospitality of the owners and staff made us feel right at home. Nothing was too much trouble, and their genuine friendliness added to the charm of our stay.
Another big plus, dogs are welcomed, making it a great spot for those traveling with their furry companions. The countryside setting provides lovely walks, coupled with a mini local dog walking guide in the room, and a complementary dog bed, making it an ideal retreat for both guests and their pets.
If you’re looking for a peaceful getaway with fantastic food, a cosy atmosphere, and welcoming hosts, The Leagate Inn is a perfect choice. I’ll definitely be...
Read moreHave never experienced such bad management at a public house as this! When going out for a meal, you will always understand there will be items not available on the menu or sometimes have a bad meal, but what you don't expect is to be be lied to and spoken to like a child when asking the manager where your meal is! It would take to long to list all the failures of the pub with our meal, which included undercooked chicken, horrendous menu availability and slow service, but the worst of all was the managers attitude when raising our concerns. We ordered several dishes off the menu, which we then got told later they weren't available and we couldn't have them, other food that wasn't available we weren't even made aware of and they just decided to serve something else instead! In the instance of the fries, where we ordered sweet potato instead of chips and then got chips because they hadnt had sweet potatos fried in months was bad enough (I'm mean why are they advertising something on the menu they haven't had in ages!) But the worst was them deciding to change a monk fish curry for a prawn curry off their own back! Who actually does that without asking the customer first! Firstly it shouldn't have been on the menu if it was sold out and secondly my mum was allergic to prawns and if she had not noticed and eaten it would have been very poorly. This was bad enough, but the managers attitude towards this awful incident was worse. When told about this, after everything else that went wrong, he responded with "well what do you want me to do about it, sometimes you just have a bad meal"! HORRENDOUS! He sat drinking at the bar all night, blamed his young staff for the errors with our meal and took no responsibility at all! Take a good look at yourself and sort this awful service...
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