The Beacon Hotel — Restaurant in East Staffordshire

Came here for a family meal, and while everyone else seemed to be enjoying their food, I made the fatal error of ordering a pizza. Let’s just say if you took a backstreet takeaway pizza, wrapped it in disappointment, and served it lukewarm, you’d still probably come out on top.

The cheese on this thing was thicker than a winter coat, and the sauce? Let’s just say bland doesn't begin to cover it. Oh, and the pièce de résistance: a hole in the middle of the base. Yes, a hole. So essentially, I was served a pizza crater with a mountain of unmelted cheese and a hint of "is that tomato?"

Now, I did mention this pizza disaster to the staff, who kindly whisked it away... but they didn’t bring me anything else. So there I was, sitting at a family meal, with a growling stomach, hoping someone would slide a chip my way.

End result: hungry. I didn’t get stuck with the bill, so no idea if I was charged for my pizza-shaped sadness or not. But if I was, I hope it came with a side of regret!

EDIT: Thank you for the response, but I wasn't offered anything else to eat, it certainly wasn't the case that I didn't fancy anything else. The pizza was removed and no other alternative...

Extremely disappointing experience. We came as two couples expecting a nice evening, but left frustrated and feeling like we’d completely wasted our time and money. First off, the food: The £26 steak was not cooked as requested (we asked for rare and got something closer to well done).From two ordered stakes one was even totally different type and had to bring another one while others were trying to eat the present bag of …. Both pizzas (£14–16 each) were described as “stone baked,” but came out on what looked and tasted like cheap, canteen-style bases. Hardly any toppings—honestly felt like we were eating plain bread with the odd bit of cheese or meat. Service was just as bad: No table service—you have to flag someone down or wait ages to order drinks. We had to clear our own table and put away empty glasses ourselves because no staff seemed to care. No atmosphere, no attention to detail, and no sense of hospitality. For the price, we expected at least the basics: correctly cooked food, some level of service, and decent quality. Sadly, this place delivered none of that. We will not be coming back and would not recommend it to anyone. The only good thing...

Joined friends for a meal at lunch time on bank holiday Monday. Order taken. Then server came back to advise one of the kids meals couldn’t be fulfilled due to them having run out of sausages. I ordered Jumbo Cod. When my meal arrived the cod was smaller than perch I have caught out of the canal and cold. I refused the meal and was offered a menu to choose something else. The rest of the party had almost eaten by the time the server came back so I did not order anything else and didn’t eat. Children’s meals were larger than my Jumbo Cod and when the 2 kids pizza meals came out it was half a pizza and uncut. When we asked if the server could we have the pizza’s cut another served up and handed our 9 year old a disc pizza cutter to slice up the pizza’s herself. No flat surface to do this on only a normal ceramic plate that the meals came on. Pizzas were taken back to the kitchen to be cut and upon return were like cardboard on the base. We will be scratching The Beacon off our list which is a shame as it is very local and used to be amazing. It was a tell tale sign the place was empty on a Bank Holiday Monday lunch time between the hours of 12:30 - 14:30....