Farm cafe + shop — Restaurant in East Suffolk

This place used to be amazing. Popped in today and was immediately pointed at to a table by an old female employee. She didn’t greet us or even walk towards us. None of the younger staff were making eye contact to take my order and were just chilling by the till so I had to ask if I can order after waiting 10 minutes.

When food arrived, the young male employee placed the food on our table and abruptly walked off. He didn’t notice that we didn’t even have any cutlery so I had to shout him back over. He then gave us a single napkin to share between two people. So I had to shout him back over to ask for another napkin and for some sauces. There was just no interest in doing things right or checking things were ok. We felt like we weren’t wanted there. Zero customer service.

Concerningly, I specifically asked for no tomatoes with my breakfast but when breakfast arrived it came with a tomato. This is a worry considering some people have allergies.

My fried eggs were overdone and by this point I was so frustrated with having to call staff over that I felt I couldn’t ask for them to be remade. My mother’s ham was a tiny gammon steak covered in oil.

While eating our food, the old female employee was shouting over our table at new customers coming in rather than walking up to them and greeting them. It was uncomfortable, and made my mother jump out of her skin on one occasion. I don’t know why she couldn’t walk around our table to greet new customers.

Upon paying the young male employee asked me how it all was and I politely told him everything above. To which he just said “I’m sorry and thank you for the criticism. Are you paying by card?” This also left me feeling uncomfortable as I wasn’t criticising at all, I was stating what had happened and I was genuinely disappointed as this place used to be so great. I paid in full but don’t think I’d be going back.

In summary, this was such an awful experience. When paying £18.50 for a breakfast you expect good service. Here the service is 0/10. They do not cater...

First time here after refurbishment and so disappointed. Always lovely breakfast cooked to perfection coupled with perfect service from staff. Now seems to be run by teenagers who have no idea of customer service. Only one of them seems to have the ordering Tablet - James was far more efficient with pen and pad! Suffolk breakfast nothing like previous one served with fried hash brown and half hard tomato and one sausage instead of two. Two pieces of uncut cremated bread it was inedible. Only three tables occupied and had to wait an hour for this!! Nobody askef if we wanted anything or if everything was ok too busy chatting by tills, goodness knows how they will cope if busy probably be a day out fot your breakfast as we waited an hour in near empty cafe. Such a shame always stopped here and had lovely experience will certainly not be returning!! When mentioned on way out young man said many complaints received and I am not the first , doubt I will be the last either. No dogs now allowed in shop, even if well behaved although children running around pulling stuff off shevles and screaming seemed acceptable- so couldn't get usual shopping and plants as too hot to leave dog in car so went elsewhere. Bad experience all round and would advise to avoid, many more establishments locally who wish to give...

Food ok Service ok Place is ok, but very chilly at the back end as only plastic fold down screens, so wind blowing through them!!! Not great. Ok if you're in the main part but which is tiny & has a log burner. Not cheap..... Cakes looked amazing, but came in for breakfast. The downside is you cannot book a table. So you could be waiting a while, nearly every table was taken when we left & cars were piling into the car park for lunch, which is great it's busy, but not if you cannot get a table. Toilets 🚻 were very good, brand new. Gravel parking & walkway, quite a step between the 2 rooms & you need to get to 2nd room to access facilities. I wouldn't say totally great for disabled folk & especially where the toilets are situated you have to go through the whole seating area. There is a door in the main entrance, which says staff only, which is direct access 🤔 but perhaps more concerned people will go in use the loos & out again. Who knows??? Won't return until Summer so hopefully can sit outside in the lovely garden with nice weather, warm...