Archway Cafe — Restaurant in Elmbridge

It is a shame I can't give 0 stars. I order breakfast as a treat this morning and I got a full English and some scampi and chips. The food was delivered 45 minutes later with missing sausages. I gave the cafe a call and they told me they were going to send them straight away (I live less then a mile from them). I ask how long it would have been as we wanted to have our meal togheter and I was told 10 minutes max. 25 minutes later I gave them an other call as they haven't deliver it yet. I said I am not happy as the food by now is all cold and soggy and I would like it to be replaced or I would like a partial refund as part of it was uneatable. I was told they can replace one item but not sending me the full order in acceptable condition (I didn't want to keep any free food, just have what I paid for) and that they can't give me a discount/refund. When I tried to explain it is not fair to pay £22 for something that has gone cold and soggy whilst waiting for the remaining items. the lady at the phone told me she had one person waiting so she hasn't got all day to waste speaking with me. I was speechless she actually said that. Unfortunately customer service was as bad as the food we were charged for. So we ended up with half of the food left as it wasn't a stable, the money taken and a rude and unhelpful service. I will never ...

Proper good old school cafe. Great place to grab a fry up but they also do salads, sandwiches with a choice of breads and things like liver and bacon as well. The place wouldn't be so popular if the portions weren't massive and reasonably priced, food is always consistently excellent and service with a smile and the icing on the cake is they do local delivery. Dangerous if you're hungry of a morning. I've been in central London before and overheard people singing this place praises, really is...

Don't order a hotdog! Nice establishment and the chips were good, BUT... I asked for a hotdog. What I got was a budget grade pork sausage! And I think I paid £4.50 for it!? Total bill was £7.50, and two portions of chips were £1.50 each. £4.50 for a nice juicy frankfurter on a fresh bread roll... that's great. But one lonesome little sausage (no read roll) of the type that you buy in a packet of 20 from Iceland for £1.99? Not so good. Overall,...