Panshi of Hinchley Wood — Restaurant in Elmbridge

I emailed Panshi with this complaint as I don’t like to give poor feedback without a chance to rectify. I got no response.

I ordered 4th July at. 18:23. The order was quite slow (1hr) arriving at 19:45 but that’s not really the problem. The order was quite l expensive for 3 people at over £70. But with cash discount reduced to a reasonable £58:40. I paid the driver £60 (3*£20) who just walked off. When I asked for change he said he had none. I’d have given the change straight back to him as a tip but I like to decide. really? Sending a driver out from a cash business with no change?

Then the first thing I opened was the onion bajii. They were hard like a biscuit and burnt. I bit one and all I could taste was powdered charcoals. I’ll attach a photo for you. See what you think. Normally onion Baji come with a mint dip or mango but this one has nothing. Just dry. The prawn purée were nice but first time I’ve had them without a lemon slice and normally on a fried bubbly bread (not a bog standard chapati).

No freebies like paupodoms . The main course curry was nice flavour but the lamb in the curry was over cooked and tough and dry. Partner says the chicken was also over done and dry but I didn’t try it.

I’m sorry but all in all a very disappointing meal. Not impressed and definitely not the 4.8 star review on Google. ...

Don’t waste your time. We were staying around 15 minutes away and the rating seemed good with positive reviews. The interior was nice but the food atmosphere and service was terrible. We booked early and when we arrived we wanted to order our food and got told no only drinks for the time being. The restaurant was empty and there’s “house rules” to keep the noise down so it felt very tense and we couldn’t even have a conversation without feeling like the staff could hear everything. The starters were bland and plates were dirty. There were fruit flies hovering and landing on the food. The drinks order wasn’t even correct. We ordered tikka masala for our main and it was completely bland and greasy. The keema rice and chips looked like they had just been warmed up and the rice was stuck together. Not one waiter asked if our food was okay or bothered to check if we needed anything, they were just all hovering at the till. We asked for the bill and didn’t get asked if we wanted anything else, for two of us it came to £70 which was a complete rip off for what seemed like a microwave meal (Infact I’ve had better microwave meals). Don’t know how it’s even still getting custom must rely on people with non...

We were travelling back from Chessington and needed a quick bite to eat before heading back.

The staff made it easy to charge our phones.

The ambiance was lovely, the restaurant was clean, especially the toilets!

We were given complimentary salad, dessert and coffee. They truly went above and beyond and I cannot fault them. The food was lovely.

Service charge is optional, but we left around a 30% tip of our bill, truly deserved. Please do leave a tip, they don’t add on a service charge like other restaurants.

Parking available immediately outside of the restaurant.

Thank you for a wonderful ending...