1269 Restaurant at Crowne Plaza Gerrards Cross — Restaurant in England

Drinks: We ordered 3 drinks in total, all cocktails. They were well presented and had reasonable flavour, they were however expensive in comparison to quality. They also took a long time to make, we had already been served and finished our starters before getting our first drinks.

Starters: we had the Hand Picked Crab and the Ham Hock, again very well presented, unfortunatly the crab was tasteless and the bread dry, the pink grapefruit with garlic? oil on it was unusual and frankly not to my taste.

Mains: We wanted to order the Beef Cahteaubriand, unfortunatly this wasn't available today and we're advised it wouldn't be tomorrow either, we went for the beef bourguignon instead. Again, the dish was well presented. Unfortunatly it was significantly over seasoned with salt, the single carrot was hard and the mash, although not smash, tasted like smash. The beef itself fell apart but was so oily and greasy that it costed your mouth. A large portion of food was left on both our plates despite being a small portion served. The server asked if we would like anything else, which we declined.

Dessert: Sticky Toffee Pudding, nothing to write home about, a reasonable desert although it looked like it was probably out of a box as opposed to home made.

Service: Polite but slow, noone checked on how we were doing during either the starter or the main so we didn't really bother complaining other than making a comment about the salt and oil, by the time we made this comment we were already damp (see below) frustrated and ready to leave so didn't prolong any further by ordering more mains. They did take notice of allergen requests and ensured this was adhered to.

Environment: The bar felt a bit like a Weatherspoons, the dining area initially looked nice, however on being seated we were moved table by the server as he noticed that there was water leaking onto the table. The second table we were sat at subsequently had the same problem with drops coming through the roof and into our drinks and food. When the heavy downpour started outside the weather streamed down the light fitting and I ended up quite soddon.

Overall: 1/5, presentation was nice but everything else was lacking, the final bill came to ~£130 for 3 drinks, 2 starters, 2 mains and a dessert. We are in the hotel for a second night and are looking at local restaurant options as we won't be eating at the hotel again.

Weatherspoons quality, inner London price tags.

Room...

I had high hopes as it was the 1st family outing since lockdown and my first time there (my family are locals and have been eating there regularly years). My brother always spoke very highly of this place since he discovered it. Most staff was very sweet and polite but the kitchen absolutely ruined our evening. 6 steaks took 50 minutes to be served and 2 arrived cold (1 sent back). Granted, they discounted the bill substantially but this was ridiculous for a restaurant that was not even half full.

Being told that "mains are always served 30 minutes after a starter" was equally hilarious and insulting specially as I trained in hotel management in Switzerland and I doubt anything so drastic has happened in these 30 years. I suppose this kind of misinformed excuse (hot air) usually works in these kinds of places though. Being told by the manager that "this is the first time I'm seeing you here" felt as if he was calling my brother a liar for claiming to be a regular.

I suggest someone has a word the kitchen staff as this kind of service can lead to nothing but bad reviews. (See the one below as an example with a similar problem as we faced). Good points was the flavour and front of house service. Will definitely give them a 2nd chance but probably not any time soon so the kitchen staff have enough time to get their act together.

Beware of crooked cutlery and...

We visited the restaurant as we were staying at the hotel. When we arrived, our greeting was polite and professional. Unfortunately, that's where things started to go downhill. We ordered our food and our starters were OK, but then we found ourselves having to wait for more than half an hour for the mains. I'd understand if it were busy, but it was extremely quiet, so I struggle to understand. When the mains did arrive, they were nice, and I'd definitely recommend the beef bourguignon as it was lovely. Then we ordered the Eaton mess. When it arrives, we discover its just cream, ice cream and berries. We asked the waitress why it had no meringue, and she went to check. 10 minutes later, we ask what's happening to be told, "the chef forgot." They replaced it, and by the time we received it, we no longer had an appetite, so it went to waste. Finally we asked for an oat milk decaf. The waitress brings it over and we reaffirm that it is indeed an oat milk, decaf. We are told yes, yes, but we're not convinced and asked if she was sure to then be told sorry we made a mistake. It could be lovely, but service is shocking and I can't honestly say...