Bunbury Arms — Restaurant in England

Booked a table well in advance of opening. You would of thought that given this was after the third lockdown they would be able to run smoothly......how wrong were we...

After waiting at the 'Please wait here to be seated sign for over 15 minutes and catching the eye of 3 members of staff with a long queue forming, we were ushered to a picnic bench to the side of our booked heated eating area, we waited over 30 minutes to be offered drinks plus our food order, we eventually received our drinks after waiting a further 20 minutes and it went down hill from there really.

Point 1 - Sorry the reservation you made (heated booth) is no longer available due to the fact people are still drinking, and food unfortunately has run over.

Point 2 - When a free booth became available it was given to another family which hadn't booked, but because they had a baby they are going to sit there instead. (We were quite forgiving of that fact)

Point 3 - Another booth vacated so once again asked if we could now sit there.....result!!!!

May I add at this point that we had been waiting for nearly 2 hours....

Point 3 - Please train your staff to acknowledge customers in order of arrival, people who arrived well after us received drinks and food within 1 hour 😡, absolutely disgusting service, to add insult to injury they binned our starters as they thought we had left the premises because your staff were clueless.

PLEASE DON'T WASTE YOUR TIME THEY CLEARLY DON'T WANT YOUR CUSTOM, YOU HAVE BEEN...

First meal out of lockdown and to say it was mediocre is an understatement. There is no "covid secure" - despite us being told that we could not move tables due to this. Not once did I see a table being cleaned!!! Our drinks order was taken before we even sat down or looked at a menu and then took over 15 mins to be brought to our table. After about 45 mins I asked if we could place our food order. We were moved to another table as I requested - but again this one was not cleaned. My steak was no where near the RibEye it should have been and the chips were a brown colour, soggy and a bit oily - you could tell that they had been cooked in old oil. It took a long time to get our meal! The pepper sauce was very runny and tasted nothing like peppercorn! The service was shocking as only two people outside running around taking orders, delivering food and drinks and when we asked if they were short staffed - instead of just saying that maybe they did not expect to be so busy and did not have enough staff the story was that the internet in Stoak is bad!! The only saving grace of the lunch was the Pinot!! If this is the first week of trading - then trying to make a good impression and get people back should be top of the list and this did not seem the case. The people behind us left after waiting an age for just their drinks and not even a food order taken. Come on Bunbury - sort your food and service out if you want...

Turned up without booking. Found an available table to sit 8 people, asked staff member if they were still serving food.. she said yes... went to the bar all ordered drinks and sat at the table then to be told we couldn't sit there by another member of staff as we hadn't booked and we had a dog which wasn't allowed in that side of the pub. So went to the bar to ask if they were serving food outside, she said yes... something that should of been offered to us as an alternative to leaving after being seated already. Food came cold had to he reheated in the Microwave. Soup of the day was uneadable so asked to swap for a bowl of chips to be told ,NO that nobody else had complained about the soup that day bare in mind the soup starter was double the price of chips. Asked 2 members of staff for extra gravy was blatantly ignored and just walked past us. Awful service terrible customer service by the manager and staff . Staff looked fed up and unfriendly and more bothered about tucking into their roast than serving a table of 8 paying customers. The roast dinner itself was actually really nice just a shame...