Costa Coffee — Restaurant in England

Visited today after a hospital visit. Terrible service. I was queuing for my order and was very rudely asked what drinks I wanted by one girl. Then another girl asked me what food I wanted. Made it very clear she wasn’t happy because the till wasn’t working. I said 3 times I was eating in yet food was all put into a bag. The girl was who making my drinks then asked the woman behind me what I wanted. I was confused as to where my drinks were so I said to her ‘sorry, are these my drinks?’ and she very rudely replied ‘well, yeah?’ For all I know, they could have been someone else’s. Very rude, poor service. Will not be going back. Staff need to learn basic customer service...

Been here several times whilst a patient at GWH. Also been several times and it's not been open, despite it being within the advertised openung hours. The staff are rude, as if they would ratger be anywhere else but here. 2 members of staff were having an argument instead of serving customers, which was very awkward for everyone to witness. On one occasion I ordered and paid for a drink with cream and immediately after paying was told there was no cream. I was not told prior to paying which would have enabled me to potentially order something else instead. I've given 2 stars as the coffee and food is nice, as is usual with...

Ordered a flat White at the downstairs cafe. Priced displayed on screen was £3.45 but PDA when I came to pay showed £3.90. I queried the 45p price difference. The staff member then stated that a “previous staff member had put the wrong price screen up” She then had the audacity to change the screen in front of me to what she says are the correct prices where all drinks are inexplicably at least 45p dearer. It does raise the question of when ‘Happy Hour’ is at the hospital cafe (or if it officially exists.) Check the price displayed before you pay! I am waiting a reply from...