Eliot Arms — Restaurant in England

Popped over to Launceston today to get some new fish for the tank & decided to stop here for some lunch & wow wow wow is all I can say, from looking at the historic outside looking pub we entered into a proper old pub with nooks & crannies & century years old beams everywhere. Straight away we were greeted by a very welcoming & friendly barmaid plus a token local propping up the bar, which made us feel we want to be here & stop for a while. As we walked through to the bar ordered a top quality pint of Tribute we were then seated & brought some menus whilst gazing at the many artifacts, clocks & pictures on the walls surrounding us. Moving onto the food Dawn opted for the chicken / brie & bacon special which came with 3 types of salad including a normal one, Waldorf style salad & a mild curried pasta one plus some pickled red cabbage, homemade coleslaw & a choice of 4 typy of potatoes (we both went for curly fries). The chicken was nicely char cooked with melted brie & bacon to I thought could of been cooked a bit more crispy but that's my preference & to be honest you get 2 chicken breasts which made up for it. I went for the half chicken which was cooked proper good with a crispy skin but it was still had really juicy meat, served with a BBQ sauce , homemade coleslaw, salad & curly fries & plenty of it so be warned they don't skimp on the portions (definitely value for money). Overall this place is proper gem of a pub to visit with it's charming historical characteristics, great food & of course friendly welcoming staff....

I came for dinner and was very disappointed with not only the service I recieved but also the food. I saw many good reviews online and hoped it would live up to expectation just to be let down. We were directed to our table and had to take ourselves there (despite the waiter being stood right there!). In addition to seating ourselves , despite booking, we were sat for about 10 minutes before we got presented with a menu. To get a drink you needed to go up to the bar yourself which wasn’t communicated until you went to order one with your meal. The special “pate” was beyond bland with stone cold toast. I had the nachos from the specials menu for my main and the level of oil at the bottom of my bowl was disgraceful, even after mopping it up with a napkin. When mentioning this to our waiter, he replied in a very undermining tone towards us, as if we were wrong for complaining and asked ‘well what do you want me to do about it?’. The kitchen refused to remake it as the outcome would have been the same and offered me anything from the menu but i was so disgusted i no longer had an appetite. The establishment claimed that it was oil from the pork and cheese although the pork was bone dry and the cheese barely melted. Unbelievable. The manager then proceeded to shrug us off and continued to ask ‘what do you want me to do about it?’. He reluctantly took the nachos off the bill but failed to apologise or even appear sympathetic. I hope this was a one off however I will not...

Wow. Where do I even start? Me and my friend went here for dinner, expecting a nice meal, but what we got instead was a masterclass in how not to run a restaurant.

We weren’t shown to our table (apparently that’s too much to ask) and were informed that if we wanted drinks, we’d have to get up and fetch them ourselves from the bar because table service is clearly an optional extra here.

The food was… impressive, in all the wrong ways. The pâté was so bland it could’ve been cardboard, and the toast was stone cold. The nachos, however, were the real highlight, absolutely drenched in oil and grease. We even tried soaking some up with napkins, but honestly, I think they were deep-fried in despair.

When we complained, the server’s response was a true gem: “What do you want me to do about it?” Fantastic attitude. We asked for a new portion and were told the kitchen refused to make another one. Great teamwork all around!

We asked for the manager, who was equally helpful. He took one look and decided “it didn’t look that bad.” Excellent customer service. Michelin-star level delusion.

All in all, if you like rude staff, greasy food, and management who couldn’t care less, definitely come here. If you prefer edible food and basic respect, maybe try literally...