Errington Coffee House — Restaurant in England

We visited when travelling home on Friday morning, I popped in first to ask if they were dog friendly and they were happy to accommodate which was great. As it was early we wanted breakfast items, we sat for a short while and noticed there weren’t breakfast items on the menu therefore my partner went up to ask to which he was told to sit down as it’s table service.

A member of staff came over to take our order after about 10 minutes, we asked what breakfast items were available - bacon and egg rolls. We opted for 1 tea cake (£3 on menu), 3 x hot chocolates “with the works” (£4.25 each), an orange juice (£3), 1 bacon and egg roll and a child’s bacon and egg sandwich (not available on menu to price). The food came quite promptly however the drinks didn’t arrive until we were pretty much finished eating. We did overhear another member of staff let a table near us know there’d been a problem behind the counter and she apologised for the delay however we didn’t receive this. When we went up to pay, another gentleman was requesting the drinks to be removed from his bill as he hadn’t received and was told they were on the counter to be brought over, to which he responded he’d already finished his food so it seemed everyone’s drinks orders were taking a long time. I asked for the bill and paid, £34.50! It wasn’t until I was back in the car I realised this seemed quite a lot and decided to go back and query £15.75 for the two sandwiches (one being a child’s with less bacon rashers as advised by the waitress and put into two slices of bread!). Between a couple members of staff they tallied up what we’d bought - a member of staff advising as I only had cream in my hot chocolate and no marshmallows 25p should be removed from the bill and eventually they decided I was owed 75p back?! I’m still not sure how they actually came to that conclusion as at one point she tried to show me the cost of the sandwiches on the menu although they aren’t on there and it made me realise had I not double checked they’d still have overcharged me and £33.75 for what we had in my opinion is still ludicrous. Meanwhile whilst I’m stood waiting for this to be sorted from the staff a wonderful voice shouts from the kitchen “girls there’s plenty dishes to be done instead of standing around doing nothing” how lovely and professional in front of a customer, personally I won’t be returning and had I known how close we were to a nearby farm I’d definitely have opted...

I visited Errington Arms Coffee House (formerly The Errington Arms gastro pub) just off the Military Road, North of Corbridge town, for the first time while visiting friends in the area. The charm and character of the old stone building are maintained yet the inside is clean, light and uncluttered and cosy with ample tables and seating. A real fire and the warm and friendly staff add to the welcome and I believe well-behaved dogs are also welcome. There are benches outside, front and back (East and West facing) which I'm sure will be popular as the weather warms up. The main entrace has a gentle ramp rather than step so is accessible for all.

We weren't eating but other customers were eating and the food looked and smelled good. The coffee is really nice and served hot in (what I call) proper mugs - straight up not the bowl-shaped mugs - a big plus in my book.

Menu and other details on their website. Although not close enough to me to be my 'local country cafe', it is firmly planted on my radar for returning with friends and family. Definitely worth a visit for locals and anyone...

I’m a lifelong vegetarian and ordered a cheese and onion pie here. When it came I wasn’t really paying much attention and ate most of it before realising it was cheese and ham, (anyone who’s never eaten meat will tell you it can actually be quite hard to pick it up when you’re not used to it). Anyhow, when I told the manager she was amazingly apologetic and said she’d take it off the bill, (which was great, hence the 2 stars instead of one), but when I went to pay the woman who took my money had what I can only describe as “self-righteous indignation” at the perceived cheek of not paying for my quiche! I was soo mad having reconciled that this was an honest mistake with an honest apology that I just paid and stormed off with now two very bad tastes in my mouth… People don’t seem to realise that feeding meat to a life long vegetarian is like feeding rat (or human?!) to an omnivore! It’s just not good customer service to act that way about your own mistake…. Shame as everything else about the place, (including the managers response), seemed...