Fortune Palace — Restaurant in England

A friend recommended Fortune Palace restaurant to us. You can either go for all you can eat which will cost £15 per adult in the evening or just order as usual and pay per dish. We (5 of us) opt in for the all you can eat. Its not the typical buffet. They have set choices of menu for starters & main course. Lots of selections so you won't be disappointed. You will have to order but you can order as much as you like. The staff are very nice so you will not feel awkward in ordering again and again. The pancake duck, crispy seaweed & crispy chicken wings were good for starters. We managed to order twice for starters and twice for the main course. They serve small portions which is good because some are not as tasty but we have to eat it all as they charge for unfinished dish (£3) I love the prawns in mango and lemon sauce. The beef & tofu in oyster sauce are yummy too. The restaurant is small so make sure you book a table in advance. The carpark is not straight forward because there is garage at the back but we parked there with no problem. Having been in different Chinese restaurant, in the city. £15/head is quite pricey for what you get unless you can eat loads and loads. Pudding and drinks are also not included. But this is the best I have been in nearby area and we will...

Extremely disappointed, took almost 1.5 hours for my collection order to be ready after being told 20 mins when ordering... Sat in the restaurant being ignored by the staff having to almost shout to get one of them to give an update, phone ringing off the hook with a female member of staff stood right next to the phone doing nothing....

I waited in the restaurant for 50 mins, being told "10 more mins, 5 more mins, 3 more mins" from the start, very clearly they forgot about my order as well as many many other people, during my 50 minutes sat waiting, a full table walked out stating they'd been waiting for over an hour for starters and this wasn't the first time, speaking to other people waiting for a takeaway it was mentioned they had also been waiting over an hour.

The food is honestly disappointing too, below standard for a even for a mediocre Chinese, food is tasteless and boring, "fresh" chips taste like they've been sat for hours and then reheated.

Really not worth the cost or the wait. Very disappointed I will NOT...

Booked in advance but weren't seated for a while as the table wasn't clean. Delivery driver had to clean the table for them. After about an hour and a half of waiting we finally got about 1/10th of the starters we had ordered. Wontons had basically no filling, everything was very varied in temperature, a lot of it was cold. The atmosphere was abysmal and everyone seemed very upset at the lack of food and service. After almost 2 hours we had some duck pancakes and were met with the news that there was no more available. We had been given about 1/4 duck for 8 people. We essentially got piled with 4 plates of ribs, chicken skewers, prawn toast and spring rolls. Multiple times we had to wait upwards of 20 minutes just for drinks to arrive and it took about 30 minutes between each platter. The staff were apologetic but I've never had such a poor dining experience. Allegedly the kitchen were staffed by 2 people, serving multiple dine-in tables and also doing takeaway. After a poor first visit, I won't be coming back to...