Frog and Bucket — Restaurant in England

You should be able to expect a good standard of service wherever you go but they real measure of service excellence is how well a business copes when something has gone wrong and the manner in which they recover.

Due to circumstances completely beyond the control of the management my friends and I arrived and a Wednesday lunchtime expecting to find a lunchtime menu with limited service outside because of the pandemic.

Upon arrival I was greeted by a nice gentleman who turned out to be the manager who asked what he could get me. I ordered a pint of Guinness and asked for the menus. He informed me that they don't do food on Wednesdays.

I explained that my friends and I had travelled some considerable distance and had expected to find a limited menu on offer. The manager made a prompt and heartfelt apology for the misunderstanding and assured me that we would be offered a choice of burgers or a homemade chilli con carne although it might take a little while as he would have to open up the kitchen.

The service was excellent the food was delicious and very good value.

We all left very satisfied with what turned out to be a very pleasant, if slightly damp, experience.

It isn't often we are in the area but I can guarantee that we will be returning again in the future

Update Came back again and this place gets better and better. A detail often overlooked is the condition of the toilets. At the Frog and Bucket they are immaculate, I have attached pictures. Totally outstanding...

Visited this pub while on holiday in the area. We're not sure if this is a regular Friday or whether we visited on a bad day. We booked a table over the phone as we needed to ensure they were dog friendly. We arrived and walked in but found we couldn't get to the bar to ask where to go as there were people sat on stools across the short length of the bar. After speaking to someone we were pointed at a table laid with cutlery which was just one of two tables in this front bar area. It was located right between the door to the toilet and the door to the games room (which was huge) Anyway we sat down and started to look through the menu. Within minutes around 15 to 20 people all flooded past us into the games room making the loudest noise you can imagine. They continued to shout at the top of their voices, despite being only a few feet from each other. They were so loud we couldn't even hear each other on a table for two. The other table became free and we chose to move, however, although this was slightly quieter (only slightly) the height of the table to the chairs meant we felt like the food was right under our noses. To be fair the food was actually quite good but the atmosphere completely ruined the visit for us. As I say, no idea if this is a regular thing for a Friday or whether we picked a bad day, but maybe worth checking...

Superb atmosphere. Staff are amazing, they're attentive and the service is always first class. The views out in the beer garden are hard to beat and the space for the family and dogs out there is excellent. They have a ridiculous real ale list with the pumps constantly changing and they also have a great cider selection. Games room is lovely to see where you can play pool and darts and watch sport as well. Food served on specific days during the week and is always of a high standard for oub cuisine. It even has a "waiting room" so should you want to have a really quiet chilled drink and a catch up, you can in the peaceful waiting room. A real must if you live locally or just...