General Burgoyne, Great Urswick — Restaurant in England

Booked a table for 5 adults, 1 child and 2 dogs, requested if we could be seated in the bar area as we will have dogs with us. Arrived 20 minutes early thinking it wouldn't be a problem as thought we could sit and have a drink before our meal. When we arrived we were asked if we had booked then asked what we wanted to drink whilst we were all stood around a very small area, staff seemed flustered and then we were shown to our table in the dining room not the bar as requested. We were given menus which were not the same as we had viewed on line, quite limited options. Most of us went for the Sunday roast, 2 beef and 2 pork loin with crackling and apple sauce, and 1 fish and chips. We waited a good 20 minutes before anyone came to take our orders, it wasn't particularly busy that afternoon either. Whilst waiting for our food to arrive we ordered another pint and a coke, the pint arrived but no coke. In all it took an hour for food to arrive and I wish I could say it was worth the wait. The fish and chips was disappointing, the fish was sat on about 14 of the smallest chips we have ever seen! The roast beef arrived which looked nice but there was an onion chutney on the plate which wasn't mentioned on the menu and spoilt the meal for one of our party. The pork loin with crackling was a pork chop with its fat burnt, we got 3 dry small roast potatoes, a smear of mash, a long carrot that wasn't cooked and some tasteless greens. I'm going to say that some of the food seemed to come from the freezer especially the chips, very disappointing and to charge £17 each for the pork roast (pork chop) and fish and handful of frozen chips, and £18 for the roast beef was a total rip off! Safe to say we...

Tense atmosphere. There was just me and my wife and two other people in. One of the other customers had spilled his drink and started to demand a mop whilst the only barmaid was serving us, he was swearing in a loud voice, the barmaid was summoned into the kitchen soon after serving us and was told off by the chef in a loud voice for letting someone play on the pool table?? The pub was v quiet so every body could hear them. Meanwhile the customer (a large young man) was pacing around the pub swearing at the top of his voice about the chef, (we felt threatened) and then he marched into kitchens whilst barmaid was being told off, he was told to leave the kitchen by the chef, then he and barmaid went out side and stood at the other side of the window where we was sitting and we heard the angry young man compaining and swearing 🤬 loudly for 10 mins (all this time the bar is left unattended) the young man then came back in and marched back into the kitchen, apologised then was told to leave again, the barmaid, young man and another young lad aged 14 then stood in front of us and openely talked and complained about the chef (more swearing) as if we were not there, we asked the angry young man to stop swearing, he then went outside. This was an uncomfortable and...

‘Food Served 12pm - 8pm’ the sign says. Seeing this we (2 people) popped in at 1:30pm. After asking for a menu we received a gruff, ‘bookings only’ as a reply. At this stage there were (and I counted them!) 19 people in the pub - 8 of whom were already eating. I asked what time is the next available booking and an, equally gruff, ‘we’re fully booked’ was the customer-friendly response. Seriously? Literally nothing possible for the next 6+ hours! No, ‘I’m sorry, sir, let me check if we can squeeze you in’. Oh no. Just a wall of negativity from a man whose whole demeanour screamed, ‘I can’t be arsed!’

We settled for 2 pints and a packet of crisps and he got 1/3 of that order incorrect!

The General Burgoyne remains an amazing pub and is one of the few remaining in the area but, with this lack of interest in its customers, it’s days will be numbered.

If the gentleman who served us works there, he needs to be retrained. If he runs it, it’s time to sell!

PS I’ve given the food 3 stars as, from what I could see, it...