Glaze Restaurant at Crowne Plaza Marlow — Restaurant in England

Great food but awful experience!

The only reason I’m giving this restaurant two stars is because the food was genuinely tasty. We went for the Indian menu, and every dish we tried was really nice. However, the service was absolutely diabolical—some of the worst I’ve ever experienced.

We had to wait 30-40 minutes just for someone to take our order, and that was only after we hassled two different members of staff to even acknowledge us. After that, we waited an hour and a half for our food to arrive. During this time, we watched multiple guests complaining about the service, and several actually walked out of the restaurant in frustration.

On top of this, we had to go up to the bar ourselves to order drinks because the service was so slow. When the food eventually arrived, it came in the wrong order, and we even received dishes we hadn’t ordered. The whole experience was a complete mess.

But the absolute worst part of the evening? The shouting and verbal abuse coming from the kitchen. The entire restaurant could hear it—staff being screamed at by what I can only assume was the management. It was deeply uncomfortable to witness, and I felt truly sorry for the kitchen staff. It was unprofessional, inappropriate, and completely unacceptable.

When I brought up my concerns with the manager—both about the service and the horrendous treatment of the kitchen staff, his complete lack of concern was astonishing. He simply didn’t care.

It’s a lovely restaurant with nice food, but the service and management are a disgrace. They desperately need a consultant—or maybe Gordon Ramsay—to come in and sort this chaos out. Until then, I won’t be returning, and I wouldn’t recommend...

First time stay & wont be the last. Room 142. Check in was quick & courteous. Room was a club room. Spotlessly clean, large bed-very comfortable. Extras in fridge was water, a KitKat, juice & coke. My only gripe is the black plastic mugs in the room. White China please.😁 Lots of seating around to relax in the conservatory & bar areas. Floors sparkled! What a find-nothing to look at outside but once inside- A wonderful hotel overlooking the Thames. Stayed on a Virgin experience day with prosecco , truffles, spa , breakfast & 3 course meal included. Young lady serving us was delightful-checked we were happy with everything. Have stayed at numerous hotels on the Thames as we travel extensively & this is by far our new favourite. Evening meal was great-limited choice but very nice-service great. Breakfast choice was extensive & the scrambled eggs were really good. The servers at breakfast check everything is ok & are friendly without it being forced. Great service. All staff are courteous & polite. Duty manager at breakfast was very welcoming. After breakfast we checked out & enjoyed coffee looking out at the Thames. Our waitress was Bridget who was very friendly & polite. Thank you for a...

If you have any allergies, intolerances or dietary requirements this is not the restaurant for you. Dinner here was a shambles. The set menu only lists the soup as suitable for vegans. I had 3 members of staff give differing information on what I could eat as vegan options so to help I explained further I could eat meat but not dairy but this didn’t help. The only starter you can have is soup and the only dessert you available is the fruit platter - disappointing choices. I had the pork belly with plain new potatoes (the pork belly was good) and I was only able to have this or the cod. The vegan gnocchi hadn’t been delivered - it was a Friday evening.

After my visit I contacted the guest relations about my experience and their response was all staff receive allergen training and are aware of alternative options. Unfortunately this was not my experience and it seems that the blame has been put on me as the customer. If I wasn’t staying at the hotel and had paid for dinner as part of the package I wouldn’t have eaten here.

Breakfast was good so the 1 star...