McDonald's — Restaurant in England

I called in here this afternoon, whilst out doing the Christmas present run. The place itself is ok, as was the food. My issue is with the management. The moment I walked in, I immediately became aware of three people, two of whom we're presumably managers, and one young lad. The managers were sitting at a table in the public area, and one of them (who happened to be a woman) was loudly expressing her disappointment with the job performance of the young lad. While placing my order on the touchscreen, I was quite close to them. However, I ended up sitting about fifteen feet away, and I could still hear her quite clearly. Having never worked for any branch of McDonald's, I don't know anything about their policy on giving staff a capability review (telling off) but I don't think the policy is to do such things within earshot of the customers. Like many young people, the lad didn't seem to realise that - whatever his shortcomings - he is entitled to be treated with dignity at work, and that his manager was in the wrong for going about things this way. As a restaurant, this place is ok. Nothing special, just ok. But the manger in question is in urgent need of a metaphorical kick up the backside. As well as this review, I'll be reporting the matter to McDonald's UK. I have no doubt that a brief investigation on their part will bring matters to a very speedy conclusion. But should you ever be out in the back roads of Shropshire, and find yourself in need of a comfort break, think twice about using this particular...

We stopped over at this McDonald's as it was along the route on our way home.

It looked like a typical McDonald's but we were surprised that it took them nearly 20 mins to serve our order which was just a 5 piece Chicken Select Meal. This was the longest it has ever taken us in any McDonald's throughout the country. And it wasn't even crowded, there were only 3 set of customers including us inside the restaurant and just a few cars in the drive through.

We also noticed one of the staff served an order to a group of 4 without even checking if it was their order and dissappeared. The group started asking the only other staff that was visible who didn't do much, and then asked the other set of customers in the room and gave the order to the correct customer. All this time none of the two staff involved was anywhere visible or bothered to sort out the mixup.

They were clearly extremely short staffed and so the priority was the Drive through but no where close to the McDonald's standards I have seen elsewhere. I won't entirely blame the staff but rather the management but letting the service level...

Getting into the site was a nightmare with the cars using the drive thru and customers trying to park converging in a potentially-dangerous way. Once inside there seemed to be little in the way of organisation, and a serious lack of staff supervision. I paid via the self service screens and then waited for the food. I was then asked for a voucher I had used for one of the four meals, but I had already disposed of it in their bin. The manager (it stated this on his badge but he was by far the scruffiest of all the staff behind the counter) told me that without handing over the voucher I couldn’t have the discount! This I have never encountered before in any McDonalds but was informed that “we always do it here”. He was unrepentant and I wasn’t going to fish about in a bin for a scrap of paper with a total value of about 30p! So I cancelled the whole order. In all, with the parking problems and the unnecessary debate with the manager we spent over 30 minutes here for...