Moon Bay — Restaurant in England

We will always give credit if credit is due. We reviewed our 'local Chinese' a little time ago and had to give it 1 star, however we have decided to rescind this as the last few meals have been superb, a real turnaround. I assume there has been a change of management of at least chefs.

Lets hope it stays this way and doesn't revert to our original review (below).....

OLD REVIEW

One of the most common jokes on the Lizard "we ordered from Moonbay"..."really did you get what you ordered", NO of course you didn't. A bunch of kids playing at running a restaurant.

Ordered at 5pm when they open, order arrives an hour later and not one dish correct. Unfortunately not the first or second time this has happened, and I know lots of people who have had the same problems.

Took 20 mins on the phone to get any kind of resolution being passed from yound inexperienced child on the phone to another, to eventually be told, you can have your order at 8.30 when we send the next delivery. Or you can complain on Facebook to the manager (who she admitted won't answer you)

A place to avoid on the Lizard. Use a proper Chinese where you get what you order. You may have to go get it yourself, but this dump is best avoided. I was even told I was being threatening when I told them I was going to leave a bad review, obviously a little WOKE up there, being offended by being told they can't...

My meal came without long beans (green beans), I was told it didn't come with long beans, this insipid looking dish I could have made at home for a tenth of the price. The menu clearly says that long beans came with the dish. I wasn't even corrected at the counter when I ordered yet I have been told I am wrong. The photos clearly show the menu and what was ordered and what actually came. As a long time customer I am disgusted at how rude the staff were including the manger. I have ordered this dish on and off for yrs and it has always come with long beans (green beans) before. One staff member cut off the call yet I'm told that wasn't the case even though I didn't touch my phone during the call at all. I was being put on hold multiple times so the restaurant staff were much more likely to have cut me off (even if by accident) but telling the customer they are wrong is really poor customer service.

I have been buying food from this restaurant for 5+yrs considering I live local to the area. I can honestly say after this experience, I won't ever be back and I won't recommend this place to anyone else.

I don't care that it's the summer school holidays and you are busy, being utterly rude to your customer base is a no-no.

I don't care how frustrated the customer is, you don't cut them off, you don't imply they are lying and you certainly shouldn't be...

OVERPRICED, FOOD AVERAGE AT BEST! My wife & I wanted to try this relatively new place out for our wedding anniversary and dearly wished we hadn't. The place is mostly tidy, a bit tatty in places with loads of vacant picture hooks on one wall which was a bit odd????? We ordered duck & pancakes to start which was ok. For mains, we ordered sizzling steak (which didn't sizzle and tasted like they had chucked a ton of syrup in it), beef chow mein (which was far too salty to eat), crispy shredded chilli beef (and they seemed to forget the chilli's), sweet n sour chicken - cantonese style (which again was just sickeningly sweet) and special fried rice which, served on a plain white plate with some sort of (you've guessed it....) sweet sauce which really wasn't special at all!!!! The staff were given the opportunity to make amends as we did tell the waitress all of the above, but the chose not to and still charged us nearly £90. Also, quite wierd that there seems to be a lack of what you would associate with Chinese food like beanshoots, bamboo, sweetcorn, water chestnuts, Chinese leaves, mushrooms - none of which appeared in any of the dishes above. My advice, eat here only if everywhere else in Helston or...