Morrisons Cafe — Restaurant in England

Me and my mum went to the cafe for some dinner. We ordered the 'all day brunch' via the touch screen. However after we sat down we were told that we couldn't have poached eggs, because they had run out. But we could have fried or scrambled. How is it possible that you can't have poached eggs but you can have the other two? I don't think they knew how to cook a poached egg.

We were then told that we couldn't have our puddings we ordered. So we were given a choice of 3 others to have, despite there being about 8 on the menu and the order screen said they were all available. So we settled on a 'bread and butter pudding' and a 'sticky toffee pudding'. The wait for these puddings was over 15 mins, but when they did arrive we were both given 'bread and butter pudding'.

What happened next is what disappointed me.

We alerted a staff member who was passing, who abruptly said in quite a rude tone that "We will have to wait" as she was "giving others their food". When she did come over we just explained that the pudding was wrong to which she again very abruptly said "put in on there then" (referring to the tray in her hands). There was no apology at all and she stormed off. At other places, if there is a mistake like this, the staff will usually just apologise and take my food away. I don't mind this as we all make mistakes. But her rude manner was quite shocking, and how she wouldn't even take the food away from me, and instead expected me to pass the food up to her is weird. It was then another 10 minute wait until the correct pudding was brought out.

I can safely say I would not visit this cafe again. The food was ok and expected for the price, but it's how the place is run and the attitude of some of the staff that lets it down.

I am usually pretty easy when it comes to food and this is my first 1 star review I have ever written, which shows how shocked I was with...

So disappointed by our experience today. To start, there were no visible clear tables, so we had to move other people’s cups etc to another table. This normally wouldn’t be a bother, but we are in a pandemic and during our 50 minute stay, the table we moved them to wasn’t cleared either. I didn’t see a single table be cleared.

Most concerning was that our table included the previous occupants filled track and trace form, ie their full name and phone number. Their entrance time to the cafe was also two hours before we arrived. I do not think the cafe is taking its responsibility with personal details seriously in any manner.

Then, after almost half an hour, the food arrived. We are both vegetarians - usually not a problem in a Morrisons cafe. However the breakfast was disappointing. The avocado was brown and spoiled, the “toast” was in fact just two slices of untoasted bread, and the mushrooms and tomatoes have clearly been sitting for quite a while.

While I am sure this is no fault of any specific employee, there clearly is not enough staff for this cafe to be functional. We overheard that there is only one person working in the kitchen - no wonder we were all sitting so long waiting for our “food” to finally arrive! I will certainly not be...

My daughter and I ordered beef pie, chips and peas, when it arrived it was a horrible grey mash, i told him we had ordered chips he took them away saying they would have to cook them again, eventually the correct meals arrived, a small portion of chips, the pastry on the pie needed a hammer and chisel as it was rock hard so i couldnt eat it, I wrote a note saying how disgusted i was and how standards had really dropped since my last visit and i wouldnt be going again, the man who cleaned the table threw the note in the bin. what a drop in standards and quality. There were quit a few people with complaints, one who demanded her money back...