New Inn Appletreewick — Restaurant in England

I rang up to book at table 3 days in advance. The owner answered the phone and was freindly at this point, and explained that the kitchen is closed on Mondays and that they are closed all day on Tuesdays to give the chef a some time off. Fair enough. No issues with that. I explained that I am coeliac and don't eat meat because I struggle to digest it because of the damage left by not being diagnosed with CD for 12 years, but that I DO eat fish. The options that are labelled as gluten free on their menu are all meat.The lady said she'd speak to the chef on Wednesday and I replied that I'd ring back late morning to see what they could do foodwise for me. Again, so far so good! When I rang back the owner said she hadn't had a chance to speak to the chef yet and she'd ring me back later with a answer to what her chef could do to work round my dietry needs - again fair enough. She duly rang me back and said her chef was not happy about preparing food for someone with 'a severe coealiac allergy' (being picky CD is an auto immune condition not an allergy) as 'he'd have to clean the entire kitchen down just for me!' When I pointed out that their menu lists gluten free options I was told that the chef could serve those as they are on their gluten free list! I asked if their food was preprepared then and not cooked fresh to order. The owner said all their food is cooked to order. She also kept saying she didn't understand what I was asking her! What I wanted to know was why, if the food is cooked to order and they are able to provide the options listed as g/free on their menu, was it such a problem to provide an alternative - esp after I had explained why I couldn't eat certain foods! Surely the kitchen would need to be scrubbed down for the gluten free food listed on the menu as well as for something that could be prepared without gluten that isn't on their menu! I am genuinely not a fussy or faddy eater - I'd be quite happy with some veg and fish, but I ended the call feeling like I was being viewed as a problem! I have never had this before EVER, even in other eateries which have tiny kitchens, which is one of the other reasons I was given, so I am mystified as to why the New Inn made this into such an issue! We had to cancel our booking which is a shame as we like to support pubs knowing how they are struggling at the moment! I hope that any customers who have coeliac disease - or any other food allergy - who go to the New Inn to eat get served, and aren't just asked to leave, and that the kitchen IS cleaned down for customers needing the g/free options listed on their menu! Judging by some of the other less than 4 or 5 star ratings I am not expecting a positive response from the owner, but it is hard enough being coeliac without being told the chef is not prepared to cook for you! So in summary great pub and great food by the sounds of it as long as you don't have any allergies or a food related auto immune condition, but if you do you will be discrimiated against! I repeat I have NEVER been turned away from an eatery before because I have coeliac disease! Very disappointed! My advice to the owner, stop pandering to your chef and remember that people with genuine special dietry requirements do not choose to have these! The customer should come first,...

We stopped here for lunch after a short walk along the river from masons campsite where we were staying.

We went to the pub down the road a couple of nights earlier and had a nice meal but with a frosty and rude reception/service.

The contrast at the New Inn was striking....really warm and friendly welcome, great range of beers and a simple yet really attractive menu displayed on chalk boards on the wall with lots of tasty pub favourites to choose from.

We went with beef sandwiches with chips and gravy, a steak and ale pudding with chips and mushy peas and for our son....who is incredibly picky, the friendly staff said they could rustle up an off-menu sausage sandwich for him which was incredibly helpful.

The pub itself is cosy and quaint, a no frills but comfortable traditional pub. We were just hoping for some reasonably nice pub grub. After a very short wait, the food came out and was exceptional......way better than you'd expect from such an unfussy pub. The beef in the sandwiches was melt in the mouth, cooked to perfection with some of the best gravy I've had, excellent chips too. Our daughter wolfed down her steak and ale pudding....again, impeccably cooked and full of flavour. The sausage sandwich (made with home made sausages we were later informed) was excellent too.

This place is a hidden gem and would not hesitate to recommend it to anyone either camping round here or passing through. We'll be making a separate trip back for their Sunday lunch at some point in the...

Always really loved this pub when Sarah use to own it. We have always stopped in for a drink after our walks, and we really wanted to support the new owners and give the food ago.

Very disappointed with the service, The pub was dead, yet we could only have one menu between two of us. Even though no one was in.

I questioned the menu prior to ordering as I didn’t know if chips came with the burger. I asked what the muscles were served with the owners response was “it’s what it says on the menus” no bread - who doesn’t serve muscles with bread? I was very confused by her response , as on the menu it didn’t say chips came with the burger! - I only asked a polite simple question…

When the food arrived it was so salty! I had the mussels, some of which were closed! my partner had a crispy chicken sandwich there was nothing crispy about it and he said it tasted of fish. Also when we received our food there was no hospitality, we were not offered any salt , pepper or condiments (not that the food needed salt) but some ketchup for the burger would have been lovely.

When our plates were collected food was left, there wasn’t any comments “was the food ok?” “Did you enjoy?”

We usually eat at the cravens, where the food is delicious , but we wanted to give the new inn a chance.

I found the new owner very very rude, Stand offish and not welcoming in anyway shape or form! - she only seemed happy when she was taking your...