Red Bull, Church Lawton — Restaurant in England

Nice sitting canal side but service was atrocious. Went inside to get a table and order food. Everyone who walked in and placed a food order at the bar got served. I asked the bar maid if we could order food and she said somebody would take our order. 15 minutes later I walked back to the bar, got two pints and ordered a portion of chips which we ate outside. Won't bother going again. Better options in town. Wow, just wow. The level of snark in the pub's response is amazing! Gives you a real indication of how they view their customers. I don't mind waiting. Pretty much expected at busy times although having more staff would be helpful. What I do mind, and what I pointed out is that I did as I was told and got promptly ignored while other customers got served in front of me. The only way I did get service was to walk back to the bar and ignore that they told me to wait at my table. And, while we're at it the sour faced lady behind the bar did nothing to make anyone feel welcome. She very obviously wanted to be anywhere else than where she was. Hope she finds a new job soon where she doesn't have to deal with people. Since I was there I've heard from other people that it was just the same poor service and unwelcome vibe a year ago. They said if I'd asked they would have warned me off. If you're still reading this - do yourself a favor and find another pub to spend your...

Visited the red bull church lawton with my boyfriend and dog on Sunday 27th September 2020 . Arrived at the pub we decided to sit outside as it was a lovely sunny day . My boyfriend decided to go and get some drinks from the bar but we found it was table service only due to Covid 19 . We quickly found a table by the canal we waited 10 minutes no member of staff came to us . We saw more customers arrive a member of staff came out and took their order but didnt even bother to come to our table and ask what we wantedto order . Very rude indeed. My boyfriend went back inside the pub and asked politely why we had not received any table service only to be told by a lady of mature age that she had 3 orders to do and would come to take our order. My boyfriend replied but you are taking customers orders from people who have arrived after us. She was very abrupt and said we will get your order when i can get to you . We waited a further 10 mins and decided to leave. The management need to sort out some sort of way to serve customers in the order that they arrive not missing customers out and also the member if staff involved needs to be trained in customer service. Nice pub shame about the staff i would not even give this pub a 1 star ratiing but have to due to my posting very rude the and customer service is none existent....

This pub has been done up since I last went and the interior is lovely. Food was quick and exactly as described (scampi and chips) but the service was really poor. We had to stand and wait 15 minutes to pay our bill at the bar and there wasn't many customers in the pub. There was a big pile of dirty glasses at the end of the bar. The person serving was not happy to be there, the phone was ringing and she said 'go away, we're busy' to herself/the bar. Then the bell went for food service and it was ignored. It went again and she said 'yes, we know but it's busy'. She did not treat customers politely or respectfully and I would not go back for this reason alone. When we went to sit in the beer garden, nearly all the tables were covered with dirty glasses and they were not cleared until over an hour later. There was also dirty/empty food plates left on the tables outside. They had no pepsi on draught so we were charged £2.60 each for a can! Another customer asked for a glass of blush and got rudely told there was no blush or rose and then a list of white wine was reeled off to them, not in a pleasant way. Such a shame as it could be...