Very disappointing service this evening. We were a party of 8 (4 of them young children) booked in for a Sunday dinner so ordered the children's food to come out at the same time as our starter but the service was so slow that the kids had finished their large meals long before we got our mains. We had to ask twice for children's menus and the children's dinners didn't have vegetables on when they arrived so we chased that up and they came out as they were finishing. The mains were lovely but they didn't have all the meat options available and we had multiple rounds of drinks whilst waiting for them that we kept having to remind them of. We had one small dish of vegetables to share between 4 adults. During the meal, we asked multiple times for stacks of empty glasses and bowls to be taken but it all kept piling up and by the time we left, it was all still on the table, including some of the plates from the starters. Every time someone at the table ordered a drink, the staff just took the order and walked off without allowing time for anyone else to order their drinks and we kept having to ask or remind that we'd ordered drinks. I asked for 3 boxes to take some of our food home in and had to ask someone else and then they just brought one over and walked off before I could ask for more so then we had to go up and ask again. I can't count how many times we had to go up and ask for things! Then we asked twice for dessert menus and then had a third time for someone to take our order. After the order was taken, my son started to be sick and one of the waitresses came over and whilst he was being sick, she was talking about how they didn't have some of the desserts. She then realised and asked if we'd like a bucket so we said yes please and about 10 minutes later, (as we were heading out) she came back with a bucket full of water - I'm not sure what use that was supposed to be for someone who was being sick. Then she proceeded to tell us that they didn't have the other pudding we ordered so there were only 2 other options but we just wanted to get out of there by then. If you're going to have so few dessert options then you need to have plenty of stock. I would of understood the poor service if they were understaffed but we were there for over 3 hours in the end and didn't even get a dessert whilst staff were just faffing alot of the time and moving empty tables around and sorting cutlery without seeing to customers in between. Shame as the food was delicious. There were bits of chewing gum stuck under the table and we were sat near the kitchen door too and I wish I'd had some WD40 because it was squeaking the whole time. We all came away feeling disappointed and after seeing recent reviews, I can see this is not an isolated situation at all. Lazy staff and lack...
Read moreGreat service. Oops Tagliatelle so good forgot to photograph before enjoying. Really tasty.
Another meal here tonight - Tagliatelle - chef adjusted amount of Pesto for me. Absolutely delicious. Kevin enjoyed the gammon. Recommend a great place for service, friendliess+ good service. WELL - A REVISIT - Friendly welcome and good service SADLY I cannot say same for food. Having apparently been taken over in February - menus drastically cut ( not 1 chicken dish on mains) However we made our choices and the looked nice - apart from my 'Linguine' dish - they had none if the pasta left so without asking gave me pasta tubes ( not a great fan - but I'll try it). Tomato sauce was VERY basic no taste - with a few cherry tomatoes thrown in and the meatballs I could have used for cannon fire. Mam's + Hubby's mince and dumplings was 'gravyless' abd greasy and not much taste about it at all. Desserts had a chance to save the day. Mam's meringue was lovely. My trifle was not nice jelly - no taste at all. Custard tasted like it was out of a tin + cream - didn't go there. Hubby's apple crumble - apple was really cold in bottom of dish top apple was warm - custard was nice. The waiting staff after leaving my food kindly took my pasta off the bill. SADLY seems a little downhill - and we'll be giving it a wide berth for now. So sad as food here was always really good. Pull you socks...
Read moreI’m not one to leave negative reviews, but after a visit today, I couldn’t not. There was roughly a 20 minute wait from being seated to someone taking our drinks order, then the same again for the drinks to actually arrive at our table. This was followed by a 50 minute wait for our food, and one child’s meal being forgotten about and subsequently arriving when most at the table had finished their food (as well as the peas and beans that were supposed to come with the children’s meals arriving after the meals were finished, and only because I queried where they were). The food was nice, which was the only positive thing about today’s visit. It then took three times of querying where the children’s desserts were before they arrived, though unfortunately the brownie bites seemed to have been incinerated and were rock hard and quite unpleasant. The desserts were eaten while surrounded by the dirty plates from our main courses which, oddly, had been only partly cleared away. We were offered at this point, as we were packing up to leave, some free drinks which we declined, because by this time we had spent almost three hours waiting for the various things we’d ordered and were utterly fed up and desperate to leave. We’ve visited in the past and while service has often been a little slower than is ideal, it has never been this bad and I felt our experience needed...
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